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How do I retrieve my username or password?
How do I retrieve my username or password?
Mel Wright avatar
Written by Mel Wright
Updated over a week ago

Open the app. On the login screen, select 'forgot password'. Enter your email address and a recovery email will be sent to you.

If that fails, you can check your app marketplace ID (e.g. Apple ID) to search for any associated accounts or subscriptions. If there is nothing there, you can likely feel confident in creating a new account from scratch.

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