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For clients - cancel/unsubscribe from a program

Here's how to cancel your subscription to a program.

Updated over a week ago

Cancel = Pause

  • whether you wish to cancel a subscription and payments to a program indefinitely

  • or simply to pause your payments and access until returning

Steps

  • head to 'My Purchases'

  • log onto https://app.fitr.training/ via a web browser

  • head to the drop-down profile menu and select 'Billing'

  • Select 'My Purchases'

Use the action menu to the right of each program to see the available options which, depending on the program's current status, will include:

  • Cancel Subscription

  • Resume Subscription

  • Reschedule

Note - If you do not see the option to cancel your program then it is likely your coach uses a non-standard subscription/payment set-up. In such cases please contact the program's coach directly to cancel your subscription.

Thanks
FITR

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