Cancel = Pause
whether you wish to cancel a subscription and payments to a program indefinitely
or simply to pause your payments and access until returning
The subscription might not appear because it is managed directly by a coach or processed via a third-party payment service.
Steps
head to 'My Purchases'
log onto https://app.fitr.training/ via a web browser
head to the drop-down profile menu and select 'Billing'
Alternatively, you can select the "Programs" section on your dashboard to navigate to the subscription management options.
Select 'My Purchases'
Use the action menu to the right of each program to see the available options which, depending on the program's current status, will include:
Cancel Subscription
Resume Subscription
Reschedule
Note - If you do not see the option to cancel your program then it is likely your coach uses a non-standard subscription/payment set-up. In such cases please contact the program's coach directly to cancel your subscription.
If you still cannot manage your subscription, try the following steps:
Contact the Coach: If your coach manages direct payments, reach out to them with your payment details for resolution.
Review Payment Processors: Check if a third-party processor manages your subscription and cancel it through their platform if necessary.
Thanks
FITR
Best Practices for Subscription Management
Use a Web Browser: Always use a web browser to ensure full functionality of the FITR dashboard.
Save Payment Records: Maintaining records of payments can simplify resolving disputes.
Contact FITR Support: For persistent issues, provide all relevant details to FITR support for assistance.