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For clients - cancel/unsubscribe from a program

Here's how to cancel your subscription to a program.

Updated over a week ago

Cancel = Pause

  • whether you wish to cancel a subscription and payments to a program indefinitely

  • or simply to pause your payments and access until returning

  • The subscription might not appear because it is managed directly by a coach or processed via a third-party payment service.

Steps

  • head to 'My Purchases'

  • log onto https://app.fitr.training/ via a web browser

  • head to the drop-down profile menu and select 'Billing'

  • Alternatively, you can select the "Programs" section on your dashboard to navigate to the subscription management options.

  • Select 'My Purchases'

Use the action menu to the right of each program to see the available options which, depending on the program's current status, will include:

  • Cancel Subscription

  • Resume Subscription

  • Reschedule

Note - If you do not see the option to cancel your program then it is likely your coach uses a non-standard subscription/payment set-up. In such cases please contact the program's coach directly to cancel your subscription.

If you still cannot manage your subscription, try the following steps:

  1. Contact the Coach: If your coach manages direct payments, reach out to them with your payment details for resolution.

  2. Review Payment Processors: Check if a third-party processor manages your subscription and cancel it through their platform if necessary.

Thanks
FITR

Best Practices for Subscription Management

  • Use a Web Browser: Always use a web browser to ensure full functionality of the FITR dashboard.

  • Save Payment Records: Maintaining records of payments can simplify resolving disputes.

  • Contact FITR Support: For persistent issues, provide all relevant details to FITR support for assistance.

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