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I'm in a program trial as a client but I don't want to be charged and want to cancel.
I'm in a program trial as a client but I don't want to be charged and want to cancel.

Started a trial of a program but don't want to continue and be charged, here's how to cancel.

Updated over a week ago

Please note that you need to manually cancel your subscription to the program in order to avoid being charged.

If you cancel before the end of your trial, you will not be charged. See how to cancel here.

You can see how long left you have in your trial here.

If you don't cancel, when the trial ends you'll be moved onto a paying subscription automatically. We do not pro-rate the first charge, you will be charged and get access for a full billing period from that date.

E.g - £20/month program.

  • 7 day trial starts on 1st Jan. Client doesn't cancel.

  • 8th Jan - client charged £20.

  • Client's billing period will be 8th-7th of following month.

  • 8th Feb - client charged £20.

  • And so on.

If you need more help, please let us know via live chat.

Thanks

FITR

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