My Accounts & Account Settings

What is 'My Accounts'

Written by Arnie
Updated over a week ago

Free Trial Period

Do I get charged for adding coaches in my trial period?

Written by Arnie
Updated over a week ago

How do I upgrade to continue to use my coaching account?

I've used the free trial and I need to upgrade for my coaching account, how do I do that?

Written by Arnie
Updated over a week ago

If I upgrade before the end of my coaching account trial, do I lose the rest of the trial period?

Do I lose the rest of my coaching trial if I decide I want to upgrade before it ends?

Written by Arnie
Updated over a week ago

Does the coaching account free trial period have any restricted features?

Can I sell training programs in the free trial or is the system restricted?

Written by Arnie
Updated over a week ago

Changing Plans

How do you calculate how much to charge me if I change my plan mid-month or add coaches during the month?

Written by Arnie
Updated over a week ago

Do you offer an annual version of the Pro plan?

Written by Arnie
Updated over a week ago

Do I need to manually change coaching account plans or will the system do it automatically?

Written by Arnie
Updated over a week ago

Change the type of coaching account plan I'm on.

How do I change from a Starter, Pro or Unlimited plan to another one?

Written by Arnie
Updated over a week ago

I've reached the 5 client limit on my Starter plan, what do I do?

What to do if you've reached the 5 client limit on your Starter plan

Written by Arnie
Updated over a week ago

Updating Details

How do I change my payout schedule to my bank as a coach?

How do I change how frequently my sales are paid into my bank account as a coach?

Written by Arnie
Updated over a week ago

Update my coaching account subscription payment method

How do I change the card I use to pay for my coaching account subscription?

Written by Arnie
Updated over a week ago

Update my coaching account's billing address

I need to update the billing address associated with my coaching account

Written by Arnie
Updated over a week ago

Invoices

Download my Fitr subscription invoices (coaching provider)

How do I download my purchase invoices for my subscription to Fitr?

Written by Arnie
Updated over a week ago

General

Change the currency I see Fitr coaching pricing plans in

How do I change the currency of the Fitr software pricing plans?

Written by Arnie
Updated over a week ago

How do I retry my payment as a coach

It says I've missed a payment as a coach for my subscription to Fitr, how do I try to make the payment again?

Written by Arnie
Updated over a week ago

How do I remove a coach?

I've added an additional coach but now I want to remove them so I'm not charged additional fees.

Written by Arnie
Updated over a week ago

What does 5 active client subscriptions mean? Do I get unlimited fixed length downloads?

Written by Arnie
Updated over a week ago

Cancel my coaching account subscription

I've decided I want to cancel my coaching account subscription

Written by Arnie
Updated over a week ago

Does each coach need to pay a subscription fee to link into teams to work together?

Written by Arnie
Updated over a week ago