Client related FAQs

Common questions we get from clients on Fitr

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34 articles in this collection
Written by Arnie
Program Subscriptions

How do I resubscribe to a training program?

How do I resubscribe to a training program?
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Written by Arnie
Updated over a week ago

I'm not seeing my training program past my trial date?

I've signed up to a program but I'm not seeing anymore training come through?
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Written by Arnie
Updated over a week ago

It says I've missed a payment?

I have warning sign saying I have missed a program payment, what does this mean?
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Written by Arnie
Updated over a week ago

I'm in a program trial as a client but I don't want to be charged and want to cancel.

Started a trial of a program but don't want to continue and be charged, here's how to cancel.
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Written by Arnie
Updated over a week ago

How can I see how many days left in the program trial I have?

I'm in a trial period for a training program and need to see how long I have left.
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Written by Arnie
Updated over a week ago

Pause my subscription

Can I pause my program subscription
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Written by Arnie
Updated over a week ago

Cancel / unsubscribe to a program subscription?

Here's how you can cancel your subscription to a program.
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Written by Arnie
Updated over a week ago

Can I change the date of my Direct Debit?

Unfortunately you can't change your payment date.
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Written by Arnie
Updated over a week ago

Check when my subscription ends?

What to double check your subscription term? No problem.
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Written by Arnie
Updated over a week ago

Resume a subscription to a program

Want to restart a program you used before?
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Written by Arnie
Updated over a week ago