Client related FAQs
Common questions we get from clients on FITR
47 articles
Changing the Metrics for Sets and Reps (Coach)
How to Find and Access a Training Program (Client)
Can I Download My Program as a PDF? (Client)
Move or Reschedule Your Training Calendar (Client)
Restart a Completed Fixed Length Program (Client)
Can I Start From the Beginning When I Rejoin a Program? (Client)
Will My Information Be Saved If I Leave a Program? (Client)
Access Your Training History After a Program Ends (Client)
Can I Delete a Program From My Calendar? (Client)
Session 1 Day 1 — Rescheduling Rules and the 7-Day Window (Coach)
Troubleshooting Missing Content or Visibility Issues (Coach and Client)
Archive / Delete a Program
Pre-Sell a Program With a Launch Date (Coach)
Start a Fixed Length program - *Josh Bridges customers only*
Why Can't I or My Clients See Scheduled Workouts? (Coach)
Resubscribe to a Training Program (Client)
Resume a Subscription to a Program (Client)
Change Your Program Start Date (Client)
I'm Not Seeing Training Past My Trial Date (Client)
I Can't See Training Past the End of My Trial Period (Client)
Cancel a Program During a Free Trial (Client)
Cancel Your Subscription to a Program (Client)
Switch From One Program to Another (Client)
How to Subscribe to a Program — Web Checkout (Client)
How to Subscribe to a Program — Mobile Checkout (Client)
Change Your Program Subscription Option (Client)
I've Missed a Payment - What Happens Now? (Client)
Apply a Coupon Code to an Active Subscription (Client)
My Coupon Code Is Not Working (Client)
Add or Update Your Payment Method (Client)
Download Your Purchase Invoices (Client)
Update Your Payment Card Details (Coach and Client)
Can I Change the Date of My Subscription Payment? (Client)
How to Get a Refund (Client)
Swedish Personal Tax ID and VAT (Coach and Client)
Automatic Tax Collection on Stripe (Coach)
Fix Bank Transfer Issues (Coach and Client)
Retry a Missed Payment (Client)