General FAQs

A collection of more general FAQs we're asked.

Arnie avatar Tom avatar
31 articles in this collection
Written by Arnie and Tom

I can't see training past the end of my trial period?

I can't see training past the end of my trial period? Is something wrong?
Arnie avatar
Written by Arnie
Updated over a week ago

My 2 Factor authorisation isn't working (2FA)

I'm trying to make a payment but the 2 Factor authorisation isn't working (2FA). How can I solve this?
Arnie avatar
Written by Arnie
Updated over a week ago

Add a new Body Metric that's not listed

How do I add a new Body Metric that's not currently listed in the options?
Arnie avatar
Written by Arnie
Updated over a week ago

Delete my account

How do I delete my account
Arnie avatar
Written by Arnie
Updated over a week ago

Can I manually resubscribe my client to a program?

Can I manually resubscribe my client to a program?
Arnie avatar
Written by Arnie
Updated over a week ago

Tracking Benchmarks

Track Benchmark results over time and view progress on a chart. Chat between coach and client using comments.
Tom avatar
Written by Tom
Updated over a week ago

Can clients add videos or pictures into the app so that the coach can see them?

Can clients add videos or pictures into the app so that the coach can see them?
Arnie avatar
Written by Arnie
Updated over a week ago

Can a client follow multiple programs at the same time?

Can a client follow multiple programs at the same time?
Arnie avatar
Written by Arnie
Updated over a week ago

Tracking Challenges

Track Challenges results over time and view progress on a chart. Chat between coach and client using comments.
Arnie avatar
Written by Arnie
Updated over a week ago

Can my client / I access old workouts even when the program isn't active

Can my client / I see historical workouts in the calendar even after a program subscription has ended or a fixed length program is over?
Arnie avatar
Written by Arnie
Updated over a week ago

Body Metrics Tracking

Track body metrics as a client and review as a coach. Have coach/client conversations on progress achieved.
Tom avatar
Written by Tom
Updated over a week ago

You can have multiple custom clients subscribed to a single custom program

You do NOT need a new custom program for every client who needs bespoke training to follow.
Arnie avatar
Written by Arnie
Updated over a week ago

Change from a client to coach account or coach to client account

How can I change the type of account I'm on?
Arnie avatar
Written by Arnie
Updated over a week ago

Can clients see historic training/programming after joining a program?

Can clients see training/programming in the past when they subscribe (sign up) to a training program?
Arnie avatar
Written by Arnie
Updated over a week ago

Change my coaches profile pictures

I need to change the profile pictures (avatars) of my coaches
Arnie avatar
Written by Arnie
Updated over a week ago

Delete media

How can I delete media from my account?
Arnie avatar
Written by Arnie
Updated over a week ago

Can I change my coaching account name later?

You can change your coaching account name at any point in the future.
Arnie avatar
Written by Arnie
Updated over a week ago

Change my default units / metrics

Change whether you want to see Kg / Lbs and M / Yards
Arnie avatar
Written by Arnie
Updated over a week ago

Update my email settings

How can I turn on or off the emails I get?
Arnie avatar
Written by Arnie
Updated over a week ago

Reset / update your password

How to update your password or reset it if you've forgotten it.
Arnie avatar
Written by Arnie
Updated over a week ago

It's saying my media is too big to upload?

We do have a restriction on upload to 500mb. This is to ensure smooth operation of our servers...
Arnie avatar
Written by Arnie
Updated over a week ago

Change my registered email address?

Changed your email, or decided you want to update it?
Arnie avatar
Written by Arnie
Updated over a week ago

Change the type of training program I've created

Unfortunately you can't and the choice is locked.
Arnie avatar
Written by Arnie
Updated over a week ago

Find the type of program I'm using

I want to check the type of program I'm using.
Arnie avatar
Written by Arnie
Updated over a week ago

Change how far in advance my clients can see their training

How can I change how far in advance my clients can see their training, their training visibility?
Arnie avatar
Written by Arnie
Updated over a week ago

What's the best format to upload videos in?

Got media to add? Great! Let's get you started
Arnie avatar
Written by Arnie
Updated over a week ago

What's the best format to upload videos in?

Got media to add? Great! Let's get you started
Arnie avatar
Written by Arnie
Updated over a week ago

Can I edit a fixed length program after it's published?

Need to make changes down the line to a published fixed length program?
Arnie avatar
Written by Arnie
Updated over a week ago

What is the file upload limit?

What is the direct upload limit for videos, pictures and documents?
Arnie avatar
Written by Arnie
Updated over a week ago

Copy a program from one account to another?

Can I copy a program from one account to another?
Arnie avatar
Written by Arnie
Updated over a week ago

Set up a coach/client account if I've already got one?

Follow some programming already and want to get started as a coach? Or coaching already and need to follow some training as a client?
Arnie avatar
Written by Arnie
Updated over a week ago