In short, we check everything.

If a client's payment fails to go through on a subscription, we'll warn the client that their payment hasn't been successful. We'll tell them that they have 7 days to rectify this payment.

We will also warn the coach so they can chase too.

If after 7 days the payment is not made, we will automatically cancel the subscription, so the client will stop receiving training.

We will send both the coach and client a notification that this has happened.

Can the client resume the program if they get the payment sorted?

They can indeed. They simply head into 'My Programs', choose the program in question and press resume subscription, simple as that.

Thanks
The Fitr Team

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