General FAQs

A collection of more general FAQs we're asked.

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17 articles in this collection
Written by Arnie

Change my coaches profile pictures

I need to change the profile pictures (avatars) of my coaches
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Written by Arnie
Updated over a week ago

Delete media

How can I delete media from my account?
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Written by Arnie
Updated over a week ago

Can I change my team name later?

You can change your team name at any point in the future.
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Written by Arnie
Updated over a week ago

Change my default units / metrics

Change whether you want to see Kg / Lbs and M / Yards
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Written by Arnie
Updated over a week ago

Update my email settings

How can I turn on or off the emails I get?
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Written by Arnie
Updated over a week ago

Reset / update your password

How to update your password or reset it if you've forgotten it.
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Written by Arnie
Updated over a week ago

It's saying my media is too big to upload?

We do have a restriction on upload to 200mb. This is to ensure smooth operation of our servers...
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Written by Arnie
Updated over a week ago

Change my registered email address?

Changed your email, or decided you want to update it?
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Written by Arnie
Updated over a week ago

Change the type of training program I've created

Unfortunately you can't and the choice is locked.
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Written by Arnie
Updated over a week ago

Find the type of program I'm using

I want to check the type of program I'm using.
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Written by Arnie
Updated over a week ago

Change how far in advance my clients can see their training

How can I change how far in advance my clients can see their training, their training visibility?
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Written by Arnie
Updated over a week ago

What's the best format to upload videos in?

Got media to add? Great! Let's get you started
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Written by Arnie
Updated over a week ago

What's the best format to upload videos in?

Got media to add? Great! Let's get you started
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Written by Arnie
Updated over a week ago

Can I edit a fixed length program after it's published?

Need to make changes down the line to a published fixed length program?
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Written by Arnie
Updated over a week ago

What is the file upload limit?

What is the direct upload limit for videos, pictures and documents?
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Written by Arnie
Updated over a week ago

Copy a program from one account to another?

Can I copy a program from one coach/team/account to another?
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Written by Arnie
Updated over a week ago

Set up a coach/client account if I've already got one?

Follow some programming already and want to get started as a coach? Or coaching already and need to follow some training as a client?
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Written by Arnie
Updated over a week ago