All refund requests are processed by the platform where you purchased your subscription, as billing and payments are managed by device manufacturers. Because of this, FitXR does not have access to subscription payments and cannot process refunds directly.
🔹 Refunds for Meta Quest
Refund requests for FitXR on Meta Quest devices follow the Meta Content Refund Policy. If you have reviewed their policy and still wish to request a refund, you can contact Meta Support using the link below:
🔹 Refunds for Android Headsets (Google Play)
Refund requests for FitXR subscriptions purchased through the Google Play Store are handled in accordance with Google Play’s refund policy. If you would like to request a refund, you can do so directly through your Google Play account by visiting the link below:
👉 Google Play
🔹 Refunds for Pico
Refund requests for FitXR on Pico devices follow the Pico Terms of Service. If you need further assistance or want to request a refund, you can reach out to their support team in the link below:
👉 Pico support
If you’re unsure where you purchased your subscription or need further assistance, please contact us at support@fitxr.com 🚀