Setting Up Amazon Customer Service with FiveX

To connect your Amazon seller account customer service to FiveX, you'll need to use a special email address that serves as a communication bridge between the two platforms. Log in to your FiveX dashboard and navigate to API Settings → Email Settings. Here, you'll find a dedicated FiveX email address specifically generated for your account. Copy this email address carefully (use Ctrl+C on Windows or Cmd+C on Mac) as you'll need to add it to your Amazon seller account settings in the upcoming steps.
Setting up mail forwarding will allow messages to flow into FiveX.
1. Navigate to Seller Information in Amazon.
2. Go to the marketplace that you've connected and click edit beside 'Customer service details'.
3. Paste the new FiveX channel address you copied above into the fields 'Customer Service Email' and 'Customer Service Reply to Email'.
4. Press 'Submit' to update Amazon and then return here to proceed to the next step.
Once the setup is complete and Amazon has confirmed the activation, all customer messages sent to your Amazon seller account will automatically appear on the FiveX support page. You'll be able to view, manage, and respond to all customer inquiries directly from your FiveX dashboard, creating a streamlined customer service workflow. The messages will be organized chronologically, with the most recent inquiries displayed at the top of your support queue, allowing for efficient management and timely responses to your Amazon customers.