When managing your e-commerce business through bol.com, keeping track of return orders is just as important as tracking sales. However, the way returns are registered on bol.com and how they're processed in FiveX can sometimes lead to confusion—especially when analysing data over specific date ranges.
Let’s break down how it works and clarify what to expect when returns are involved.
Example: A Return
Imagine a customer places an order on March 25th. A few days later, they decide to return the item and create a return request on April 3rd.
Here’s what happens next:
Bol.com registers the return on April 3rd
This is the date you'll see on the bol.com platform as the official return registration date.FiveX adjusts the order and backdates it to the original purchase date.
In this case, FiveX will change the original order’s status to reflect the return, but it will still be registered under March 25th in your FiveX reports.
Why the Date Difference Matters
Because of this difference in registration dates between bol.com and FiveX, your return numbers might look inconsistent if you're comparing totals over a specific date range.
For example:
If you check return orders for April in bol.com, the return will appear.
But in FiveX, it will be reflected in March, aligned with the original order date.
This is completely normal and expected behavior in FiveX. Returns are accounted for on the same date the sale originally occurred, ensuring your monthly revenue figures reflect the true picture of sales vs. returns.
Best Practice: Compare at the Order Level
To avoid confusion, it’s recommended to compare data at the individual order level, especially when auditing returns or reconciling financial data between platforms. Looking at overall totals by date range can lead to misleading conclusions due to the backdated entries in FiveX.