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How to automate Amazon Reviews in FiveX?

Amazon review automation via FiveX

Updated this week

Requesting reviews is a powerful way to boost credibility and drive more sales on Amazon. While Amazon has strict rules around messaging, including a standardized email format for review requests, you can still automate this process easily through FiveX.

Here’s everything you need to know:

🛑 First, a Quick Note on Amazon’s Policy

Amazon does not allow custom formats for review request emails. Instead, they provide a pre-approved, standardised template that sellers can trigger through the Amazon API. FiveX supports this compliant method, helping you stay within Amazon's communication guidelines.

✅ How to Set Up Amazon Review Request Emails in FiveX

Follow these simple steps to automate review requests:

  1. From the FiveX main menu, go to Emails.

  2. Click on New Automated Email (Amazon).

  3. Choose the following:

    • API as the delivery method

    • Select the appropriate Mail Trigger (e.g., after order delivered)

  4. Link the email to specific actions:

    • Click Add Products to choose which items the review request should apply to

  5. Click Save Changes.

That’s it! Once set up, FiveX will handle the rest - automatically sending out compliant review request emails at the right time for the selected products.

🚀 How does the mail Templet look like to the customer?

Watch this video to learn how you can activate Amazon review requests in just 3 clicks!

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