Requesting reviews is a powerful way to boost credibility and drive more sales on Amazon. While Amazon has strict rules around messaging, including a standardized email format for review requests, you can still automate this process easily through FiveX.
Here’s everything you need to know:
🛑 First, a Quick Note on Amazon’s Policy
Amazon does not allow custom formats for review request emails. Instead, they provide a pre-approved, standardised template that sellers can trigger through the Amazon API. FiveX supports this compliant method, helping you stay within Amazon's communication guidelines.
✅ How to Set Up Amazon Review Request Emails in FiveX
Follow these simple steps to automate review requests:
From the FiveX main menu, go to Emails.
Click on New Automated Email (Amazon).
Choose the following:
API as the delivery method
Select the appropriate Mail Trigger (e.g., after order delivered)
Link the email to specific actions:
Click Add Products to choose which items the review request should apply to
Click Save Changes.
That’s it! Once set up, FiveX will handle the rest - automatically sending out compliant review request emails at the right time for the selected products.
🚀 How does the mail Templet look like to the customer?
Watch this video to learn how you can activate Amazon review requests in just 3 clicks!