How do I reinstate a deleted user in Flexebee?
Understanding the User Deletion and Reinstatement Process
Once a user is deleted in Flexebee, it is not possible to directly restore or reactivate the same user account. To allow access for the individual again, they must be added back as a new user. This applies universally across all user deletion scenarios within the application.
Steps to Reinstate a Deleted User
Below are the steps to reinstate a deleted user:
Add the User Back as a New Account: - Navigate to the user management section in Flexebee. - Follow the usual process to add a new user by inputting the required details. This essentially creates a fresh account for the user.
Retrieve Training Certificates (if relevant): - Any previous training data for the deleted user is preserved in their "deleted learner certificates." - To access these certificates, go to the deleted user certificates section and retrieve the necessary documents for reference. This step is optional if the certificates are not required.
Key Points to Remember
Deleted user accounts cannot be reactivated directly. A new account must be created for the individual.
Training data is not lost upon deletion; it can be accessed through the certificate retrieval process.
By following these steps, you can efficiently manage user reinstatement in Flexebee while preserving vital training records if needed.