How to Troubleshoot Delays or Difficulties in Opening Courses on Flexebee
If you're experiencing issues such as delays when opening courses or an inability to launch courses on the Flexebee platform, follow these troubleshooting steps to resolve the problem.
Common symptoms of these issues include encountering a spinning loader icon on a dark screen or the course module failing to open entirely.
Recommendations for a Smooth Experience
Use Google Chrome: For optimal performance when launching e-learning courses, we recommend using the Google Chrome web browser. Other browsers may not fully support all features required for a seamless experience.
Check Browser and Device Settings: Ensure that your browser and device settings allow video and audio playback. Restrictions in your settings can impact the time it takes for courses to load. Verify that playback permissions are enabled in browser settings to avoid such delays.3. Troubleshoot Firefox Autoplay Issues: If you are using Firefox and experiencing delays or difficulties, adjust the browser's autoplay settings. Navigate to 'Settings,' select 'Privacy & Security,' and update 'Autoplay' settings to allow audio and video.
Firefox-Specific Troubleshooting Steps
Open Firefox and click the menu button.
Go to 'Settings' and choose 'Privacy & Security.'
Scroll to 'Permissions,' find 'Autoplay,' and select 'Settings…'.
Set default settings to 'Allow Audio and Video' and save changes.
Relaunch the course or e-learning module to check if the issue is resolved.Additional Tips
Update your browser to the latest version to avoid compatibility issues.
Clear your browser’s cache and cookies to ensure better functionality.
Disable extensions or plugins that might interfere with the functionality of Flexebee courses.- Adjust Firefox autoplay settings for audio and video to ensure media plays correctly.
Related Topics
In case you continue to encounter difficulties, you can refer to our other resources on technical troubleshooting or reach out to the Flexebee support team for further assistance.