How do I resolve the "Email address already exists" error on Flexebee?
When attempting to add a user to Flexebee, you may encounter the error message: "Email address already exists on this system." This happens because the email address you are trying to use is already registered under another company in the system. Below are the steps to troubleshoot and resolve this issue.
Causes
The email address is already associated with an account at another company within the Flexebee platform.
Solutions
To resolve the issue, you can choose one of the following options:
Ask the learner for an alternative email address: - Request the user to provide a different email address to complete the registration process successfully.
Leave the email box blank and generate an access code: - If obtaining a new email address is not possible, leave the email field blank when registering the user. This action will generate an access code that you can provide manually to the user for accessing the system.
Ask the user to contact their previous company: - In cases where the email must remain the same, have the user reach out to their previous company. They can request the deletion of their old account to free up the email address for new registration.
Additional Considerations
Ensure the email address is entered correctly to rule out any typos causing the error.
Communicate clearly with the user about potential delays if they need to contact the previous company for action.
By following these steps, you can effectively resolve the "Email address already exists" error and ensure seamless user registration on Flexebee.