In your Payment List if your transaction is in error it will not be retried automatically, you need to click the action button ( ... ) to the right to retry.
Transactions by credit card or bank debit fall into error for several reasons:
- Lack of funds in member’s bank account
- The information entered is incorrect
- The bank blocked the transaction
- Expired credit card
Ensure with the member that everything is compliant before trying the transaction again so as not to be loaded a second time for the fee.