Follow these steps to resolve:
- Swipe Flipd closed from running apps
- Reopen Flipd and open Settings
- Tap Restore Purchases
- Go back to the class search bar and type your 5-digit class code again
- Tap to join the class
- Join the class when prompted
If the above steps don't work, check the following
- *Update Flipd to the latest available version and try again.*
- If updating is unsuccessful, uninstall Flipd, and then reinstall the current app store version and try again.
- Connect to a good wifi network (NOT mobile data only) and re-attempt to join the class.
- Double check that you're attempting to join the correct class code.
- Double check that your payment method in your iTunes account is up to date and valid. Visit Apple Support here for more details.
- Use this alternative method to make your class purchase.
*If you've tried all of the above and still continue having trouble, please chat with us on the in-app support chat or using the chat icon in the bottom right corner of this page. We're happy to help!