For in-app purchases, refunds are processed by Apple and Google at their discretion. For online purchases, refer to #3:
1. Refunds for iOS App Store Purchases
All in-app purchases have been made directly to the App Store and refunds must be requested directly from Apple. Flipd Inc. is not responsible for providing refunds on in-app purchases made on iOS devices, and refunds provided from Apple cannot be guaranteed by Flipd Inc. The official App Store and iTunes Store policy is that all sales are final, though there are a few exceptions to this rule. You may get a refund if the app does not work as described, if you are charged but do not receive the item or if the app is not compatible with your device. Steps to request a refund from Apple can be found at this link.
2. Refunds for Android Play Store Purchases
Send an email to firstname.lastname@example.org with a reason for your refund request, your name, the email address on the Flipd account, and a valid order number, which can be found on your Google Play receipt. A refund can only be provided with the correct order number, and it is not guaranteed that your order number will be accepted. Refunds will be reviewed by Flipd Inc. on a case by case basis and it is not guaranteed that a refund will be issued.
3. Refunds for Online Purchases
Any Flipd purchase made online, either through Stripe or Paypal, may qualify for a refund as long as it is requested within 2 weeks from the date of purchase. If you made your purchase online and would like to request a refund, please send a refund request to email@example.com with the following details:
- Receipt number
- Email address on account
- Reason for refund