Our Refund Policy
1. Refunds For Instructors
Flipd Inc. may provide refunds for individual purchases made directly by You for a period of 14 days subsequent to initial purchase. Upon granting of a refund, Your access to the Flipd Inc. Services will be immediately terminated. Refunds may be available in limited circumstances in respect of Licensed Content.
1.1) We can only refund individual purchases made directly to Flipd Inc. via PayPal or Stripe.
1.2) We can only accept refunds requested within the time period stated on your original invoice.
1.3) We can only accept refunds on purchases that did not include a discount.
1.4) Once your refund request has been submitted, it may take up to 1-2 weeks to be reviewed and processed.
1.5) Receiving a refund will automatically expire all licenses initially purchased but will not delete your account. Should you ever need to use Flipd again, simply log in to your account at team.flipdapp.co and sign in with your existing Flipd credentials.
1.6) Should you wish to inquire into the status of your refund request, simply send a quick email to email@example.com to ask one of our representatives.
Please send a refund request to firstname.lastname@example.org with the following details:
- Name of class and group code
- Transaction/invoice number
- Email on account
- Reason for refund
2. Refunds for Students
In-app purchase refunds are processed by Apple and Google and cannot be guaranteed. Refund requests submitted in the following ways are reviewed on a case by case basis. Should you require a refund, please review the following:
2.1) For iOS devices: All in-app purchases have been made directly to the App Store and refunds must be requested directly from Apple. Flipd Inc. is not responsible for providing refunds on in-app purchases made on iOS devices, and refunds provided from Apple cannot be guaranteed by Flipd Inc. The official App Store and iTunes Store policy is that all sales are final, though there are a few exceptions to this rule. You may get a refund if the app does not work as described, if you are charged but do not receive the item or if the app is not compatible with your device. Steps to request a refund from Apple can be found at this link.
2.2) For Android devices: Send an email to email@example.com with a reason for your refund request, your name, the email address on the Flipd account, and your order number, which can be found on your Google Play receipt. A refund can only be provided with the order number. Refunds will be reviewed by Flipd Inc. on a case by case basis and it is not guaranteed that a refund will be issued.
2.3) All refunds: Receiving a refund will automatically revoke all licenses and/or content initially purchased but it will not delete your account. Should you ever need to use Flipd again, simply login to your account on the mobile app and sign in with your existing Flipd credentials.
If you have any questions about this process or require further assistance with Flipd, our support team is here to help. You can contact us directly by email or through our support chat accessible in the app.