To troubleshoot, please try the following:
- Swipe Flipd closed from running apps
- Reopen Flipd and open Settings
- Tap Restore Past Purchases
- Tap 🎓 and search your 5-digit class code again
- Join the class
If the above steps don't work, check the following:
- Update Flipd to the latest available version and try again.
- If updating is unsuccessful, uninstall Flipd, and then reinstall the current app store version and try again.
- Connect to a good WiFi network (not mobile data only) and re-attempt to join the class.
- Check that you are attempting to join the correct class code.
- Check that your payment method in your iTunes account is up to date and valid. Visit Apple Support here for more details.
- Use this alternative method to make your class purchase.
If you have tried all of the above and still continue having trouble, please send a message to email@example.com. We're happy to help!