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How do I get help and contact support?

How do I get help and contact support?

Written by Shane Jordan

To get help, tap the ? Help icon in the header of any screen. You'll find multiple support options including the help center, live chat, video tutorials, and email support.

Support Options

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Help Center

Browse help articles organized by topic. The AI assistant (Finn) can also answer your questions directly.

Live Chat

Tap Live Chat to message our support team in real time. We typically respond within 24 hours.

Subscription Support

Having billing or subscription issues? Tap Subscription Support to open the subscription management center where you can view your plan, restore purchases, or troubleshoot billing.

Video Tutorials

Watch step-by-step video guides on our YouTube channel. Great for visual learners who want to see features in action.

Blog

Read tips, strategies, and reselling advice on the Flippd blog.

Email Support

Email us directly at support@getflippd.com for any issue. Include as much detail as possible to help us help you faster.

Send Feedback

Have a feature request or suggestion? Use Settings > Send Feedback to share your ideas directly with the team.

Good to Know

  • The Help Center and Live Chat are powered by Intercom

  • Live Chat is the fastest way to get a response

  • Include screenshots when reporting issues to help the team diagnose faster

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