If you subscribed to Flippd at app.getflippd.com, your subscription is billed through Stripe and you manage it directly from inside the Flippd web app -- no need to leave for Apple or Google. Cancel, change plans, update your payment method, and download invoices all happen in the same place.
Viewing Your Subscription
Sign in at app.getflippd.com
Tap the gear icon (top right) to open Settings
Scroll to the Subscription section
You'll see your current plan, status, and next renewal date
Upgrading or Downgrading
In Settings > Subscription, tap Manage Subscription
You'll be redirected to our billing portal
Choose Update plan and pick the plan you want
Confirm the change
Upgrading takes effect immediately with prorated billing
Downgrading takes effect at the end of your current billing period
Canceling Your Subscription
In Settings > Subscription, tap Cancel Subscription (the red button)
You'll be redirected to our billing portal
Confirm the cancellation in the portal
After canceling:
You keep access until the end of your current billing period
Your data is preserved -- nothing is deleted
You can resubscribe at any time to regain access
You revert to the free-tier features once the billing period ends
Updating Your Payment Method
In Settings > Subscription, tap Manage Subscription
In the billing portal, find Payment method and tap Add payment method or Update
Enter your new card or update billing details
The new payment method is used at your next renewal. If a recent charge failed, the retry uses the updated card automatically.
Viewing or Downloading Invoices
In Settings > Subscription, tap Manage Subscription
In the billing portal, scroll to Invoice history
Tap any invoice to view or download it as a PDF
Useful for expense records, accountant handoffs, or proof of subscription.
Requesting a Refund
Web refunds are handled by Flippd support, not the billing portal:
Email support@getflippd.com with the email address on your subscription
Tell us which charge you'd like reviewed and why
We'll review the request and process eligible refunds through Stripe
We typically respond within 1-2 business days.
Subscription Bought on Mobile?
If you originally subscribed on iOS or Android, the web Cancel button will redirect you to the right store. Subscriptions can only be managed from the store that processed the original purchase:
App Store purchases → apps.apple.com/account/subscriptions
Google Play purchases → play.google.com/store/account/subscriptions
See the related guides for those stores at the bottom of this article.
Troubleshooting
"No billing account found"
If the billing portal says we can't find a billing account for you:
Make sure you're signed in with the same email address you used to subscribe
If you have multiple Flippd accounts, switch to the one that holds the subscription
Email support@getflippd.com with your account email so we can look it up
Subscription Active but Cancel Button Won't Open the Portal
This happens when your subscription is an admin-granted or promotional access (not a normal paid subscription) -- there's no billing record for the portal to open. In that case, email support@getflippd.com and we can adjust your access manually.
Charged After Canceling
Cancellation in the billing portal takes effect at the end of the current period. If you were charged right after canceling, it's likely the charge was already in flight before cancellation registered. Check your Invoice history in the portal -- the most recent invoice will show whether the charge is for the period before or after your cancellation date.
Good to Know
Web subscriptions are billed by Stripe -- charges on your statement appear as "FLIPPD" or "STRIPE\*FLIPPD"
Annual plans offer a discount compared to monthly billing
Your data is shared across web, iOS, and Android -- canceling the web subscription doesn't delete anything on mobile, but it does end your paid access until you resubscribe
You can also subscribe on web and use the app on mobile (or vice versa) -- one subscription covers all your devices on the same account
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