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General Questions
How do I install my kitchen or bathroom faucet?
Can I join copper to PVC tubing? If so, how?
I have located a number on my faucet, but your website states it is not a model number. What number is this?
Troubleshooting: Handle will not stay in the on position (one-handle faucets)
Troubleshooting: Handle is difficult to operate
Troubleshooting: Fixture leaks from the end of the spout
Troubleshooting: Water temperature is not HOT enough on tub shower units.
Troubleshooting: Water comes out of the showerhead when the tub spout is being used
Troubleshooting: No water from tub/shower units
Troubleshooting: No WARM water (no mixture of hot and cold) on tub shower units
Troubleshooting: No COLD (just hot) or No HOT (just cold) water on tub shower units
How does MotionSense operation differ from a standard mechanical faucet?
How do I use my sensors to turn the water on and off?
How do I disable or re-enable the sensors?
How do I change the water temperature?
How do I adjust the flow?
Will the valve fit under my standard sink cabinet?
I bought a new generation of MotionSense faucet, can I use my old Moen AC adapter?
How is MotionSense powered? Does it run on batteries or use AC Power?
How do I uninstall the hoses for inline filter cleaning?
How do I disconnect the pullout hose from the control box?
Can this be used on a bar sink?
Can the faucet be mounted with left or right handle installation?
MotionSense- What is the warranty?
How do I troubleshoot the MotionSense faucet?
How do I know my batteries are dead?
How do I clean the screen filter in the control box?
How do I clean faucet?
Why did the cost of my subscription change?
How much does a capsule subscription cost?
How do I cancel my capsule subscription?
Can I purchase an INLY capsule subscription?
Can I make changes to my subscription?
Will using INLY products make the bath or shower slippery?
Will the capsule color the water?
Will my skin be scented after an INLY shower?
Will my shower still work if I don't use a capsule?
Will an essential oil shower leave my hair or skin greasy?
Why won't the dilution lever move?
Why can't I remove a shower capsule?
Where are the INLY shower capsules made?
When I remove the capsule after use, it still feels full. Is this normal?
How long does a capsule last?
How easy is the installation of the showerhead?
How does INLY ensure quality ingredients?
How do I activate INLY aromatherapy shower capsules?
Can I use INLY capsules to wash myself?
Can I control the intensity of the fragrance in the shower?
Can I add aromatherapy to an existing Moen shower?
Are there special cleaning instructions for this shower?
Are there any warnings regarding the use of INLY capsules?
Are the products contained in the capsules tested on animals?
Are the capsules recyclable?
After starting the infusion of essential oils in my shower, can I turn off?
What is a vertical spa?
Does the Moen Roman Tub valve spout shank need to be cut to the desired height after it has been installed? Does Moen make a short one?
Can I change the trim on my older Moen roman tub without replacing the valve body?
Why does my Posi-Temp shower, with waterdrop knob, only give me hot water or cold water, and not a mixture?
When I first turn on my Posi-temp shower, I get a scalding hot water. As I turn the handle counter- clockwise, the water gets cooler. How can I fix this?
What size hex wrench is used to remove my Posi-Temp lever?
What is the difference between a Posi-Temp tub and shower valve and a Moentrol tub and shower valve?
What is meant by a "pressure-balancing" tub and shower faucet?
The temperature on my Moentrol shower seems to be reserved? Cold water is where hot should be and the hot water is where the cold should be. Is there an easy way to change this?
I haven't used my Posi-Temp shower in my guest bathroom in a while. I now only get hot or cold water but not both.
What should I look for when purchasing a faucet?
Is there an adjustment that I can make to my faucet to increase the flow of the water?
What kind of cleaner can I use on my faucet featuring the Spot Resist Stainless or Spot Resist Brushed Nickel finishes?
What is the M-Pact system?
Why is there a gap between the handle and the escutcheon of my one-handle shower faucet?
What is a pop-up drain assembly?
My rough-in valve in the shower was installed too far back from my finished wall. Can I get an extension kit to correct this?
Can I use my existing drain assembly when installing a new faucet?
Can I replace a two-handle or three-handle shower valve with a single-handle model?
Can I replace a two-handle lavatory faucet with a single-handle model? Do all faucets fit all bathroom sinks and tub/showers?
Can I purchase new tub and shower trim and connect it to my existing Moen tub and shower valve?
What makes Exact Temp better thank the competitors" thermostatic valves?
How does the ExactTemp valve work?
Can I change the trim (showerhead, arm, flange, escutcheon, handle/knob, tub spout) without changing the valve in the wall?
Area Temperature
Where is your water main and how does it work?
About the Health Test
What is Flo by Moen?
Fixture Detection
Smart Water Shutoff and Smart Water Detector Compatibility
Terms and Conditions - Flo by Moen Smart Water Installation
Flo by Moen™ Lithium Ion Battery Backup
Supply Chain Constraint Message
Leak Protection on Both Sides: Drain-side vs. Supply-side Plumbing & Security
Will a plumber charge me extra if they come back to inspect a leak that Flo detected?
Does Flo by Moen integrate with other smart home devices?
What happens if the power goes out, will I still have water?
What’s the difference between Home, Away, and Sleep modes?
My Smart Water Shutoff / Flo by Moen app is stuck in sleep / learning mode, what do I do?
Does the Smart Water Shutoff automatically shut off the water?
What if my Smart Water Shutoff is lost or stolen?
Does the Smart Water Shutoff work on both 2.4ghz and 5ghz wireless networks?
What if my wireless router does not support 2.4ghz?
Does the Smart Water Shutoff have a warranty?
Is the Smart Water Shutoff compatible with a hot water recirculation loop?
Does installing the Smart Water Shutoff reduce the flow rate or water pressure in my plumbing system?
How does the Smart Water Shutoff respond to hot water recirculation loops in the plumbing system?
Does the Smart Water Shutoff shut down automatically?
How does the Smart Water Shutoff react to hydronic boiler systems when they call for water at 12 psi?
Is there a warranty if we install a Smart Water Shutoff on well water or city?
How does it work with condensation, can It detect a difference?
Is this a product that we can tie into one of our offices to monitor water for people that do not have skills to run the apps?
How will this system react to recirculation tanks in on demand water heater’s?
Why is Flo showing water consumption when my meter hasn’t shown any usage?
Proper grounding for installations
How does Flo's machine learning software handle reverse osmosis systems?
How does the Smart Water Shutoff categorize a catastrophic leak which shuts off water?
How does the Smart Water Shutoff measure flow rate? Temperature gradient?
Enabling TCP Ports for wireless routers to pair your Smart Water Shutoff
The pressure reading from my Flo by Moen App is different from my analog gauge. How accurate is the pressure reading from my Flo by Moen device?
How do I replace my Smart Water Shutoff?
Thermal Expansion
How do I turn on / off my water through the Flo by Moen App?