All Collections
Invoices and Bills
Missing Invoices/bills
Missing Invoices/bills

Some of my invoices/bills are missing from Float. What do I do?

Jane Gilhooly avatar
Written by Jane Gilhooly
Updated over a week ago

All approved open invoices/bills should be imported by default. If you notice any that aren’t showing in the cash flow, or from the ‘Invoices Due’/’Bills to Pay’ tabs, let us know.

Is the missing item a “Draft” bill or invoice?

The main reason for invoices/bills not showing is that they are set to draft in your accounting platform.

(XERO Users only)
Draft invoices are not imported by default, so if you have draft invoices you need to enable a setting to allow these to be imported.

Go to ‘Settings’ > ‘Company Settings’ and enable the option to import drafts, run an import and these should be pulled through.

For repeating invoices, these can also be pulled through, however if any are draft they wouldn’t be imported until the option for importing drafts was enabled.

Did this answer your question?