These FAQs apply to our Early, Growing, and Scaling plans
If you are on a legacy plan and would like to access the new plans, contact support@floatapp.com.
Support options
Get help from experts when you need it the most
Priority 2 hour support, that sounds cool! What are your business hours?
Priority 2 hour support, that sounds cool! What are your business hours?
Available on our Scaling plan. Users on our Scaling plan benefit from the priority 2 hour support. Available Monday to Friday, 09:00–17:30 (UK hours).
How much 1-to-1 video call support can I have?
How much 1-to-1 video call support can I have?
Available on our Growing and Scaling plans. We love helping our customers on video calls, and are always delighted to get face to face. We have high demand and we’ll do our best to meet every customer’s needs.
We limit video support to 90 minutes per month. We have availability Monday to Friday, 09:00–17:30 (UK hours).
Billing & subscriptions
Is a 14 day trial period enough?
Is a 14 day trial period enough?
We think so. We have set up calls available with Float Accountants and experts, and can help you migrate your cash flow spreadsheet to Float. If, for whatever reason, you need more time, get in touch and we’ll see what we can do.
When do I add my credit card?
When do I add my credit card?
We don’t ask for a credit card up front, and you can add your card at any point during the trial period if you want to subscribe. If you finish your trial and log back in, you still be able to add your details and subscribe. Payment will bhe taken at the end of your free trial regardless of when you subscribe.
Other
A Float Expert?! What's that
A Float Expert?! What's that
We have qualified accountants who can help you get set up. Whilst they won’t be able to advise you about your business (speak to your accountant!), they’ve helped countless customers set up Float in a way that transforms their decision making.
Unlimited users
Unlimited users
Yep, no limitations. Add as many people to the Float account as you need. They’ll have full access to all of Float.
Historical cash flow data (3/6 months)
Historical cash flow data (3/6 months)
Our initial data import brings in three months of data from your accounting platform. Growth and Scaling customers will have the added benefit of three additional months historical data as they use the Float platform, up to a maximum of six months.
Early customers will have access to three months historical data, and can unlock more by upgrading to our Growing or Scaling plans.