At Flock Social, we strive to provide a seamless and transparent experience for all our clients. To ensure clarity, the following outlines our cancellation policy.
❌ Cancellation Policy
Once the 7-day free trial ends, the subscription will automatically convert to an active, paid subscription.
To cancel a Free Trial or an Active Subscription, clients must contact our Support Team (available 24/7) through one of the following options:
💬 Live Chat: Accessible via the client’s Dashboard and official Website.
📧 Email: Contact our Support Team via email at team@flocksocial.com
Clients should include their account information (e.g., registered email) when requesting a cancellation to ensure the process is completed promptly.
⚠️ Important Notes
Cancellation Requests: Must be initiated before the next billing cycle to avoid additional charges.
Support-Managed Cancellations: The client cannot cancel directly through the dashboard. Contacting the support team is required.
Confirmation: After the support team processes the cancellation request, the client will receive a confirmation email. The subscription will remain active until the end of the current billing cycle unless otherwise specified.
💲 Refund Policy
Refunds, if applicable, are subject to the terms outlined in Flock Social's Refund Policy, which can be found on our website.
🕐 Support Availability
Our Support Team is available 24/7 to ensure all cancellation requests are handled quickly and efficiently.
Clients can contact us via:
💬 Live Chat on the Dashboard and official Flock Social Website
📧 Email: team@flocksocial.com