Flow Definitions

Helpful definitions to better understand what type of data Flow reports, including traffic, occupancy, and utilization.

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Written by Chad Stewart
Updated over a week ago

Flow web and mobile applications provide valuable insights into what is happening in your spaces. The following are common terms you'll encounter when using the application:

  • Traffic: Traffic is the total number of Entrances into a space over a period of time. Whenever Traffic measures a person walking into a building, floor, or room this is counted as Traffic. For example, if you are tracking over a 1-day period, the amount of Traffic of a building is the total amount of people who entered the building that day. Note: Because Flow is completely anonymous, it cannot track if an Entrance was made by the same person multiple times in a given period of time.

  • Occupancy: Occupancy is the number of people in a space at any given point in time. For example, if there are 4 people in a conference room, the room will have an Occupancy of 4 in the Flow application. If 1 person leaves the conference room, the Occupancy will decrease to 3.

  • Peak Occupancy: Peak Occupancy is a space's highest number of occupants in a given time frame.

  • Occupancy Distribution: This is a breakdown of, when occupied, the proportion of time that is spent at each occupancy level. The occupancy distribution is calculated by grouping by occupancy value, calculating the sum of time for each, and then dividing by the total amount of time the space was occupied at all.

  • Capacity: Capacity refers to an intended number of people that a space is designed to support. Capacity can be set to match legal requirements, design standards, or space planning targets.

  • Utilization: Utilization is a metric for understanding patterns of use. To calculate utilization, the Peak Occupancy is divided by the space’s capacity. For example, if a conference room has a Capacity of 8, and a Peak Occupancy of 4 people, it is 50% Utilized. Note: The minimum interval used to calculate Utilization is 5 minutes. When Utilization is calculated for a period larger than 5 minutes, Flow combines the average of each 5 minute period.

  • Time occupied: Time occupied is calculated by the length of time a space was occupied by at least one person, divided by the total duration of the time segment

  • Exits and Entrances: Exits and entrances refer to how many times a person walked into or out of a space. The sum of entrances over a period of time is referred to as Visits.

  • Capacity Breakdown: Capacity Breakdown categorizes Utilization into three thresholds: "quiet," "busy," and "over-capacity." Each threshold corresponds to a percentage of Utilization. The minimum interval shown on the chart is 5 minutes.

  • Forecast: In the Flow Dashboard and mobile apps, we offer predictions on hourly occupancy and total daily visitor counts up to a week in advance. These forecasts use a straightforward formula based on up to six months of historical performance.

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