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Managing your subscription & billing

How to view your plan, update billing details, monitor usage limits, and upgrade.

Go to Manage Team > Billing to view and manage everything related to your Fluent subscription — your current plan, payment details, usage, and invoice history. Only admins can access this page.

Subscription

The Subscription section shows your current plan name, billing period, and annual cost. Click Manage to open the Stripe billing portal where you can update payment details or make changes to your subscription.

If the subscription shows a Past Due badge, an invoice hasn't been paid. Add or update your payment method to resolve it — unpaid invoices can lead to service suspension.

Billing email

Stripe sends all invoices and payment receipts to the billing email on file. To change it, click Edit next to the current address.

Payment method

Your saved card appears here. If no payment method is on file, click Add to enter one. Without a valid payment method, invoices will remain unpaid and your subscription may be suspended.

Usage & limits

The Usage & Limits section shows how many Agents and Users your workspace is using against your plan's allowance. When a limit is reached you'll see a red Limit reached warning — you'll need to upgrade your plan to continue adding more.

Invoice history

Past invoices are listed with their number, date, amount, and status (Paid or Open). Two actions are available on each row:

  • Download — saves a PDF copy of the invoice

  • Open in Stripe — opens the invoice in the Stripe portal for full details or manual payment

Available plans

You can upgrade directly from the Billing page. Toggle between Monthly and Yearly billing at the top of the plans section. For more information regarding available plans, head to https://www.fluenterp.com/en/pricing

Click Upgrade to Growth or Upgrade to Scale to change plans. The upgrade is handled through Stripe.

Need more?

Enterprise plans include unlimited users, custom integrations, and dedicated support. Head to https://www.fluenterp.com/en/pricin, or email support@fluenterp.com to discuss an enterprise plan.

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