Skip to main content
TUI - QR Code
Support Team avatar
Written by Support Team
Updated over a week ago

If you're having trouble scanning the barcode to download the Fly Now Pay Later TUI app, try the following troubleshooting steps:

  1. Check your internet connection: Ensure that you have a stable internet connection, either through Wi-Fi or mobile data. A poor connection may lead to difficulty in scanning the barcode.

  2. Clean your camera lens: A dirty camera lens can cause issues when trying to scan barcodes. Wipe the lens with a soft, clean cloth to ensure a clear image.

  3. Adjust the distance and angle: When scanning the barcode, make sure you hold your phone at a comfortable distance from the barcode (usually about 4-6 inches). Also, try adjusting the angle of your phone until the barcode scanner app recognizes the code.

  4. Ensure proper lighting: Good lighting is essential for barcode scanning. Make sure you're in a well-lit area or adjust the lighting so that the barcode is clearly visible to your phone's camera.

  5. Update your barcode scanning app: Make sure you're using the most recent version of your barcode scanning app. Developers often release updates to improve performance and fix bugs, so updating your app may resolve the issue.

  6. Restart your device: Sometimes, a simple device restart can help resolve issues. Turn off your phone, wait for a few seconds, and then turn it back on before trying to scan the barcode again.

    If you're still unable to scan the barcode after trying these steps, please contact our customer support team for further assistance.

Did this answer your question?