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Supplier Workspace - Ad Fulfillment

Supplier Workspace - Ad Fulfillment

This article guides you through the features & workflow that enable fulfillment of your Flytedesk ads

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Written by Publisher Support
Updated today

Navigating Your Ads

Upon logging into the new Supplier Workspace, you are directed to the Ads Management Page, where you can access all of the Flytedesk ads that have been booked for your organization.

FIG 1: Ads Management Page

The Ads Management Page consists of the following elements:

We'll begin with an overview of the ads management table. This listing contains summary information for all of the Flytedesk ads that have been booked for your organization.

FIG 2: Ads Management Table

The following information is provided for each ad in the table:

  • Ad name: A brief description of the inventory targeted by each ad

  • Ad ref: The unique ID associated with each ad

  • Campaign: The name of each ad's parent campaign

  • Run Dates: The date(s) each ad is scheduled to run

  • Quantity: The quantity of inventory being delivered for each ad (e.g. 1 ad placement)

  • Rate: The price your organization has set for a single quantity of the targeted inventory

  • Revenue: The total amount your organization will earn for each ad upon verified delivery (less any applicable Flytedesk fees or commissions)

NOTE: All dates & timestamps displayed in the platform reflect Central Time.

Appendix A: Ad Status

The following are status values that represent keys stages in the ad lifecycle:

Status

Description

Pending

Ad is missing information and/or approvals required to deliver

Delinquent

Ad is at risk of late delivery due to missing information and/or approvals

Ready

Ad is ready to deliver on its start date

Started

Ad is in the process of delivery and/or is awaiting verification

Completed

Ad has been delivered and verified; no further action is required

Filter Ads

Filter presets allow you to quickly surface any ads that require your attention:

FIG 3: Filter Presets

Preset

Description

Ads ready to review

Ads ready for creative pre-approval or review

Ads ready for verification, or that require corrections to a previously submitted verification

Click the "All Filters" button to load the ads filter panel, which enables you to narrow the results in the management table based on the following attributes:

General Filters

  • Run Dates: The date(s) each ad is scheduled to run

  • Campaign: The campaign (name) associated with each ad

  • Ad ref: The unique ID associated with each ad

Workflow Filters

  • Status: An indicator of where each ad is in its lifecycle -- the status values populated by default represent ads that are in the process of being fulfilled

  • Ad Details Review: The status of the ad details review for each ad

  • Creative Review: The status of the creative review for each ad

  • Verification Review: The status of the verification review for each ad

Media Filters

  • Medium: The media type associated with the targeted inventory (e.g. Print, OOH, etc.)

  • SKU: A more detailed description of the targeted inventory (e.g. Print | Newspaper | Double Truck)

  • Ad Unit: The specific unit of inventory offered by your organization

FIG 4: Ads Filter Panel

Export Ads Data

You can export data associated with your ad (as a .csv file) at any time by clicking the "Export" button directly above the ads management table. Any filters you have applied will determine the ads included in the export.

FIG 5: Ads Data Export


Reviewing Your Ads

In order for your ad to be considered ready for delivery, you will need to complete a review of the ad details & creative.

To review all of the information associated with an ad, click on its name in the management table to open the ad details drawer.

FIG 6: Ad Details Drawer

The ad details drawer is comprised of four interactive sections that streamline the fulfillment process for each ad:

Pro tip: You can toggle between ads in the footer of the drawer.

Review Ad Details

For each ad, please review the information in the Ad Details section of the drawer and complete the Review form at the top.

Ad Details Review Status

Action Required

Ready to review

Approve, reject, or request change

Change requested

No action required

Approve or reject the ad based on the information provided, or you can request a change for any of the fields below:

  • Run dates

  • Quantity

  • Rate

If you are requesting a change, please provide specific instructions in the field at the bottom of the form (e.g. "Can you reschedule the ad for any day the following week?") and we will do our best to accommodate your request.

Ad Details must be approved before the start date in order for the ad to deliver.

Review Creative

For each ad, please review the associated files in the Creative section of the drawer and complete the Review form at the top.

Creative Review Status

Action Required

Ready to pre-approve

Pre-approve (optional)

Ready to review

Approve, reject, or request change

Change requested

No action required

If creative is not yet uploaded for the ad, you have the option to pre-approve the creative (i.e. you have confidence based on the advertiser that any creative will comply with your policies). Pre-approving creative will set the review to complete.

FIG 7: Pre-approve Creative

Approve or reject the ad based on the creative provided. If you are requesting a change to the creative, please provide specific instructions in the field at the bottom of the form (e.g. "Can you please add the following disclaimer...") and we will do our best to accommodate your request.

Creative must be approved (or pre-approved) before the start date in order for the ad to deliver.

Appendix B: Activity Feed

The activity feed section in the ad details drawer displays a history of important events & messages associated with each ad.

FIG 8: Activity Feed

Key events in the lifecycle of each ad are displayed in the activity feed.

  • Ad Booked

  • Status Updated

  • Creative Uploaded

  • Ad Details Reviewed

  • Creative Reviewed

  • Verification Uploaded

  • Verification Reviewed

FIG 9: Activity Feed > Events

Messages enable a two-way conversation between your organization and Flytedesk about any ad. If you have any questions or feedback about a specific ad, you can post a message in the activity feed.

FIG 10: Activity Feed > Messages

All messages associated with users in your organization are aligned on the right-side of the feed, and messages from Flytedesk are aligned on the left.

Messages can be deleted within 60 minutes of posting.

NOTE: All dates & timestamps displayed in the platform reflect Central Time.

Download Creative

Once creative has been uploaded for an ad, you can preview those files & any relevant information in the Creative section of the ad details drawer.

Each file can be downloaded by clicking the download button below the preview image; to view a larger preview of any file, click directly on the corresponding image in the drawer.

FIG 11: Download Creative


Verifying Your Ads

Once your ad is live, you will need to submit a visual verification (i.e. proof-of-placement), along with any required metrics based on the media type.

Submit Verification

When your ad verification is "Ready to submit", open on the Verifications tab in the drawer. Click the Go to Verification button to load the standalone verification form.

FIG 12: Ad Verifications Tab

NOTE: If your ad has not reached its start date (i.e. verification status is "Pending delivery"), the button to submit your verification will be disabled.

Verification Status

Action Required

Pending delivery

No action required

Ready to submit

Complete verification form

Pending review

No action required

Needs attention

Correct any issues & re-submit form

Approved

No action required

Instructions for how to verify each ad are provided at the top of the verification form:

FIG 13: Submit Verification

Modify & Resubmit Your Verification

In the case that your verification submission is rejected by Flytedesk, you will see the verification status "Needs attention" in the drawer:

FIG 14: Verification Needs Attention

Click the Go to Verification button to modify & resubmit your verification.

FIG 15: Modify & Resubmit Verification

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