The Flytedesk Digital tool generates a constant stream of revenue on your website and adds your organization to a premium national network of student media websites. Once you install Flytedesk Digital, remnant ads should start serving in the unit within 24 hours.

If you don't see remnant ads serving in your Flytedesk Digital unit within 24 hours, this article will help you troubleshoot some common potential causes. Please go through the steps below to make sure everything is fully functional.

One common installation issue is that your site is tagged with Flytedesk's script, but a specific unit is not tagged with a class. You need both tags for ads to start appearing on your site. For help with unit class tags or WordPress widgets, please consult one of the support articles below:

Installing the Flytedesk Digital WordPress plugin
​Manually installing Flytedesk Digital
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Another common installation issue is that the script and/or class tags are added in the wrong spot on your site. If this is the case, you'll need to revisit the installation instructions in Step 1 to verify that the unit is properly installed. Here are a few ways to check if this is the case:

Go to your Flytedesk media kit digital property settings (where you got your script tag from) and check the status under 'Active Domains.' If you see "The Script Tag has not been detected...", then the script tag may be located in the wrong place on your site, the code may have been edited, or it may not be installed on your site at all:

Inspect your website (command+option+I on Mac) to check for your script tag and tagged unit. You'll see a window pop up that looks like this:

Within your inspector tool, search for the terms “flytedigital” and "flytead." (Just use command+F to search). If just one, or neither, of these terms are in your site code, then your site is likely missing one of the two required tags (script and class).
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If your ad blocker is turned on, you won't see any ads in the unit. Turn off your internet ad blocker to verify that ads are appearing.
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If you had previously installed (or attempted to install) Flytedesk Digital manually but switched to the WordPress plugin, make sure any manual code you added to your site is removed. (The WordPress code and the manual code could be interfering with one another and preventing the WordPress plugin from functioning.)
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If you made any changes to the script tag or class tag code from your Flytedesk media kit when installing the code on your site, then the unit will not function properly. If you're not sure, try revisiting your digital media kit to grab and reinstall the code.
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Depending on how you set up your unit, ads may be serving on your homepage only, throughout your site, or just on specific pages. Double check that you're on a page of your website that is meant to be serving Flytedesk Digital ads.
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Ad viewability might be affected depending on the browser you're using. Try one or two additional browsers to check if ads are displaying on one and not another.
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If remnant ads were serving on your site previously with Flytedesk Digital and now aren't, you may need to add additional permissions to your ads.txt file. The ads.txt file provides information to your advertising platform regarding which publishers are allowed to serve ads on your site. Flytedesk's remnant network must be whitelisted in order to allow our ads. To authorize us, add the following line to your ads.txt file:

google.com, pub-6349992477875006, DIRECT, f08c47fec0942fa0

A 403 error occurs when Google AdSense detects a reason not to serve ads on your site. To check if you have a 403 error, inspect your website, open the console, and check for a red error message:

403 error causes will vary on a case-by-case basis. Most likely, they are caused by AdSense policy violations such as content & user experience issues.

We recommend going through AdSense's troubleshooting guide or reaching out to AdSense support for help troubleshooting a 403 error.

If after taking these steps you're still not seeing ads serving in the unit, please email your Flytedesk rep with the following info: