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Self-Service Billing, Plans and Pricing Information
Self-Service Billing, Plans and Pricing Information

Learn about our options for self-service pricing plans.

Updated over a month ago

Here you'll find detailed information about our pricing plan tiers, subscription options, and policies. Our goal is to ensure you have a clear understanding of how our billing works so you can choose the best plan for your needs.

Pricing Plan Tiers

Teikametrics offers three main pricing tiers based on your monthly ad spend:

  1. Tier 1: $0 - $5K Monthly Ad Spend

    • Monthly Plan: $99/month

    • Annual Plan: $79/month (billed as $948 upfront)
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  2. Tier 2: $5K - $10K Monthly Ad Spend

    • Monthly Plan: $199/month

    • Annual Plan: $159/month (billed as $1,908 upfront)
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  3. Tier 3: Above $10K Monthly Ad Spend

    • Monthly Plan: $499/month

    • Annual Plan: $399/month (billed as $4,788 upfront)

Additionally, there is a 3% charge on any ad spend exceeding $10K per month for all plans.

How Pricing Tiers Are Determined

Your pricing tier is determined based on your previous 30-day monthly ad spend. This ensures that your subscription cost aligns with your current advertising activity, providing you with the flexibility to grow your business efficiently.

Basic Plan

We also offer a Basic Plan which is free of charge. This plan provides limited access to a few features of our product but does not include access to our AI capabilities. It's a great way to get started and explore some of the functionality Teikametrics offers.
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Annual vs. Monthly Subscriptions

When choosing your subscription, you have the option to pay either monthly or annually. Here’s how each option works:

  • Monthly Subscription: Billed every month based on your selected pricing tier.

  • Annual Subscription: Pay upfront for the entire year and save 20% compared to the monthly plan. The annual fee covers the platform subscription for 12 months.

Changing Your Subscription

Switching from Annual to Monthly Plan:

  • If you decide to switch from an annual plan to a monthly plan mid-term, the change will take effect after your current annual period ends. You’ll continue to have full access to the platform for the remainder of your pre-paid annual term.

Cancellation Policy:

  • Refunds are not provided for the unused portion of the platform subscription if you cancel mid-term. You will retain access to the platform for the remaining period of your pre-paid annual plan.

  • Even after cancellation, you will still incur the 3% monthly charge on any ad spend over $10K unless you remove your connected merchants. To remove connected merchants, please contact our support team.

Upgrading to Managed Edition:

  • If you’re on a pre-paid annual plan and decide to upgrade to our Managed Edition, we will apply a credit for any unused time to the new managed edition contract price.

Frequently Asked Questions (FAQs)

1. Can I switch to a monthly plan if I’ve already paid for an annual plan? Yes, you can switch to a monthly plan, but the change will take effect after your current annual term ends. Until then, you’ll continue to have full access to the platform for the duration of your pre-paid period.
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2. Will I get a refund if I cancel my annual plan early? No, refunds are not issued for cancellations of annual plans. You will retain full access to the platform for the remaining period of your pre-paid annual plan.
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3. What happens if I cancel my plan mid-term? If you cancel your annual plan mid-term, you will still have access to the platform until the end of the pre-paid period. Additionally, you will still incur the 3% monthly charge on any ad spend over $10K unless you remove your connected merchants. Contact our support team to process the removal of connected merchants.
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4. How do I upgrade to Managed Edition from an annual plan? If you wish to upgrade to Managed Edition, any unused time from your annual plan will be credited towards the new managed edition contract price.
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5. How are my pricing tiers chosen? Your pricing tier is based on your previous 30-day monthly ad spend. This helps ensure your subscription cost aligns with your advertising activity.
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5. What is the Basic Plan? The Basic Plan is a free option that provides limited access to a few features of our product but does not include AI capabilities. It’s a great way to get started with Teikametrics.

6. How do I downgrade to the Basic Plan? To downgrade to the Basic Plan, select "Cancel subscription" on the billing page. You will be downgraded once your pre-paid term ends, or if on a monthly plan, before your next billing cycle.

7. How can I view previous month's invoices? To view previous invoices, navigate to the Billing page, and click on the "Invoices" tab. There, you'll be able to download a PDF of each previously paid invoice.

We hope this guide helps you understand our billing and pricing plans better. If you have any further questions or need assistance, please don't hesitate to contact our support team. We're here to help! For support, reach out to customersupport@teikametrics.com or reach out to the team using Expert Chat in the right hand corner of the screen 👉

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