FAQs and Knowledge Base Articles

Articles for everyday use and support of Flywheel

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63 articles in this collection
Written by Flywheel Training and Flywheel Support

How to Setup your Profile (Desktop)

This article covers how a user would update their profile in the Desktop application
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Written by Flywheel Training
Updated over a week ago

How to create a Location Type

This article instructs a Site or Account Admin on adding new Location Types to the application
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Written by Flywheel Support
Updated over a week ago

How to create task Labels

How to create and utilize labels (desktop)
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Written by Flywheel Support
Updated over a week ago

How to block a task (Desktop)

This article covers how a user would block a task
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Written by Flywheel Support
Updated over a week ago

How to create an Asset Type

This article instructs a Site or Account Admin on adding new Asset Types to the application
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Written by Flywheel Training
Updated over a week ago

How to add a location (Desktop)

This article covers how a Site or Account Admin would add a new location
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Written by Flywheel Training
Updated over a week ago

How to place a task on Hold/Pause (Desktop)

This article will assist a user with placing tasks on hold/pause
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Written by Flywheel Support
Updated over a week ago

How to Complete a Task (Mobile)

This article covers how a user would complete a task on the mobile application
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Written by Flywheel Training
Updated over a week ago

How to Create a Team (Desktop)

This article with guide a Site or Account Admin on creating a team
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Written by Flywheel Support
Updated over a week ago

How to Modify Round Steps

This article covers how a Site or Account Admin can delete, disable, revise, or reorder steps
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Written by Flywheel Support
Updated over a week ago

How to create a Guest Request task

This article covers how a Dispatcher would submit a Guest Request task
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Written by Flywheel Support
Updated over a week ago

How to enable Warnings and Deadlines for Guest and Tenant Requests

This article covers how a Site or Account Admin would enable Warnings and Deadlines
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Written by Flywheel Support
Updated over a week ago

How to add Tenants

This guide will help a Site Admin add tenants
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Written by Flywheel Support
Updated over a week ago

How to enable Tenant Request Notifications

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Written by Flywheel Support
Updated over a week ago

How to make a user a Dispatcher

This article covers how to grant a user Dispatcher permission's
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Written by Flywheel Training
Updated over a week ago

How to Modify Strategy/Procedure Steps

This article covers how a Site or Account Admin can delete, disable, revise, or reorder steps
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Written by Flywheel Support
Updated over a week ago

How to create a Bi-Weekly Procedure

This will guide a Site Admin through creating Bi-Weekly PMs
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Written by Flywheel Support
Updated over a week ago

How to Move an Asset to a Different Location

This article describes how a Site Admin would adjust the location of an asset.
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Written by Flywheel Support
Updated over a week ago

Contact Support (Mobile)

How to contact support in the Flywheel mobile application
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Written by Flywheel Training
Updated over a week ago

How to Invite/Add a User

This article covers how an admin would user their permission to Invite a person
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Written by Flywheel Training
Updated over a week ago

How to create a Monthly Strategy

This document will guide a Site Admin on how to create and select months for a monthly procedure.
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Written by Flywheel Support
Updated over a week ago

How to reset password on desktop and mobile

This guide will help a user with any role reset their password.
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Written by Flywheel Support
Updated over a week ago

How to create a Bi-Monthly Strategy

How to create a bi-monthly PM if you're an admin user.
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Written by Flywheel Support
Updated over a week ago

How to add a Reading to a Strategy

This article covers how an admin user can add a Reading to a Strategy/Procedure.
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Written by Flywheel Support
Updated over a week ago

Known issues with upgrade to Google Chrome v59.0.3071.104

This article details known issues due to changes in Google Chrome v59.0.3071.104
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Written by Flywheel Support
Updated over a week ago

How to view closed tasks within a specific date range

How an admin can view closed tasks
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Written by Flywheel Support
Updated over a week ago

How to Scan a QR Code

This article covers how a user would scan a QR Code for a location or asset
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Written by Flywheel Training
Updated over a week ago

How to mark a notification as read

This article covers how a user would mark their notifications as read
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Written by Flywheel Support
Updated over a week ago

Complete and Skip buttons update

This article describes the updates made to buttons for tasks in Flywheel mobile
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Written by Flywheel Support
Updated over a week ago

QR code scan activity added to asset/location activity history

This article provides additional information on the addition of QR code scan history to assets and locations
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Written by Flywheel Support
Updated over a week ago

How to set or adjust Timezone

This article describes how an admin can set their Flywheel site's timezone
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Written by Flywheel Support
Updated over a week ago

Applying QR Codes to Assets or Locations

This document provides best practices for applying QR Codes throughout your property
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Written by Flywheel Support
Updated over a week ago

Entering the proper skip reason on printed tasks

How to enter a skip reason on printed tasks.
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Written by Flywheel Support
Updated over a week ago

Summary line added for tasks on Work screen

Additional task information for has been added in the summary line for each task on Work screen
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Written by Flywheel Support
Updated over a week ago

Assigning tenant requests by request type

This article describes how admins can set an assignee by tenant request type
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Written by Flywheel Support
Updated over a week ago

Unable to attach photos on Android OS

Users are unable to attach photos to Assets, Locations, or Tasks
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Written by Flywheel Support
Updated over a week ago

How to rename an Asset or Location

This document describes how an admin can adjust the name for an asset or location
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Written by Flywheel Support
Updated over a week ago

How to reassign procedures, rounds and tasks

Reassigning procedures, rounds and tasks to a team or user
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Written by Flywheel Support
Updated over a week ago

How to retire an asset

This article will allow an admin to retire an asset
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Written by Flywheel Support
Updated over a week ago

Flywheel application on Android tablet opens to empty white screen

The Flywheel application does not load on Android Tablet
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Written by Flywheel Support
Updated over a week ago

How to find and use Sync Data

Using sync data for most up to date information of work tasks
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Written by Flywheel Support
Updated over a week ago

How to locate Tasks that are assigned to disabled People or Teams

This document will allow an admin to locate Tasks assigned to disabled People or Teams for reassignment
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Written by Flywheel Support
Updated over a week ago

Enable, disable, or update notifications (Mobile)

This document explains how to enable, disable, or update user notifications for your mobile Flywheel app
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Written by Flywheel Support
Updated over a week ago

How to enable a disabled Person or Team

This document will allow an admin to re-enable a disabled Person or Team in Flywheel
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Written by Flywheel Support
Updated over a week ago

How to add a Child Location

This document will guide an admin with the steps to create a Child Location to a Parent
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Written by Flywheel Support
Updated over a week ago

How to find a disabled Person or Team

This document will allow an admin to identify disabled People or a Team
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Written by Flywheel Support
Updated over a week ago

How to reassign a PM Strategy

This article covers how an admin would change the assignee for a PM
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Written by Flywheel Support
Updated over a week ago

How to print Tasks

This document explains how to print single and bulk Tasks from Flywheel
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Written by Flywheel Support
Updated over a week ago

How to export tasks data

This document explains how an admin can export tasks from Flywheel
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Written by Flywheel Support
Updated over a week ago

How to cancel a task (Desktop)

This article covers how a user would cancel a task
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Written by Flywheel Support
Updated over a week ago

How to Delete a Round

This article covers how an admin level user would delete a Round
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Written by Flywheel Support
Updated over a week ago

How to Disable a Round

This article covers how an admin level user would disable a Round
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Written by Flywheel Support
Updated over a week ago

How to Attach Files to an Asset or Location

This article describes how documents can be attached to a location or asset in Flywheel
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Written by Flywheel Support
Updated over a week ago

How to update your User profile

This document explains how to update your Flywheel User profile information
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Written by Flywheel Support
Updated over a week ago

How to print a QR code(s)

Use this article to print a QR code(s) for an asset or location in Flywheel
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Written by Flywheel Support
Updated over a week ago

QR codes are misaligned when using IE/Edge

QR Codes do not properly align to label sheets when printed from IE/Edge
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Written by Flywheel Support
Updated over a week ago

Flywheel dashboard is blank when opening browser

The Flywheel application data is not found on the admin dashboard
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Written by Flywheel Support
Updated over a week ago

What are Team Notifications

This article describes the team notification functionality
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Written by Flywheel Support
Updated over a week ago

Auto-cancel feature details

Auto-cancel feature allows for the system to cancel tasks not completed as new tasks generate of the same kind
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Written by Flywheel Support
Updated over a week ago

Modifying a Strategies Next Create Date

This article covers how an admin user would modify the Next Create Date for a PM
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Written by Flywheel Support
Updated over a week ago

Printing or saving a Flywheel Utility Monitoring property overview report

This article describes an admin can print or save a digital copy of their utility monitoring report in Flywheel
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Written by Flywheel Support
Updated over a week ago

How to enable desktop view of Flywheel from a tablet or mobile device

This will allow an admin to use their admin level permissions from a tablet or mobile device
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Written by Flywheel Support
Updated over a week ago

How to evenly distribute PM tasks

Rules that apply when using distribute evenly feature.
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Written by Flywheel Support
Updated over a week ago