Common Issues and Questions

Why can't I retrieve my device ID?

This article explains the possible reasons of the problem of retrieving the device ID for you mobile apps

Written by Olivia Gabon
Updated over a week ago

What is opt-out analytics?

Description of the term Opt Out Analytics

Written by Olivia Gabon
Updated over a week ago

What is a session?

This article defines the meaning of session

Written by Olivia Gabon
Updated over a week ago

What is an active user?

Definition of the term Active User

Written by Olivia Gabon
Updated over a week ago

What is the device ID used by FollowAnalytics?

Written by Olivia Gabon
Updated over a week ago

What is the definition of stickiness?

Definition of the term stickiness

Written by Olivia Gabon
Updated over a week ago

What is the difference between Events and Attributes?

Description of the main characteristics of Events and Attributes

Written by Olivia Gabon
Updated over a week ago

Is FollowAnalytics real-time?

Written by Olivia Gabon
Updated over a week ago

Logging best practices

Written by Olivia Gabon
Updated over a week ago

Does FollowAnalytics collect the IDFA and IFA?

Written by Olivia Gabon
Updated over a week ago

Can I use deep-linking to open a mail or phone app?

Written by Olivia Gabon
Updated over a week ago

How to create a Tagging Plan?

This article describes the process of creating a Tagging Plan and gives you advices regarding different details to be taken into account

Written by Olivia Gabon
Updated over a week ago

The Best Practices to create a Tagging Plan

This article gives you advice regarding creating the Tagging Plan

Written by Olivia Gabon
Updated over a week ago

Why do I not receive my contextual campaign on my device ?

You've created a contextual campaign for your application but you didn't receive it on your device.

A

Written by Adrien Balcioglu
Updated over a week ago