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UK delivery - COVID-19 & BREXIT

delivery

Written by Wenn Pham
Updated this week

I ordered 37.5. Why do I have 8.5 in my confirmation?

Written by Ondra
Updated this week

How do I cancel an order?

Written by Ondra
Updated this week

My size is sold out, what should I do?

Written by Ondra
Updated this week

How do I return goods I do not like?

Written by Ondra
Updated this week

How long does a refund take?

Written by Wenn Pham
Updated this week

How do I proceed with faulty goods?

Written by Ondra
Updated this week

Global shipping disclaimer

Shipping

Written by Wenn Pham
Updated this week

DHL, UPS x liquids

Liquids

Written by Wenn Pham
Updated this week

Canada postal fees

Shipping

Written by Wenn Pham
Updated this week

Do you offer free shipping?

Written by Ondra
Updated this week

When will you send my order?

Written by Ondra
Updated this week

How can I change the carrier?

Written by Ondra
Updated this week

When will my package arrive?

Written by Ondra
Updated this week

How do I find the parcel tracking number?

Written by Ondra
Updated this week

I do not have time to pick up my order in-store within the reservation period, what should I do?

Written by Ondra
Updated this week

My shipment was not delivered yet, what should I do?

Written by Ondra
Updated this week

How can I order the goods from the website?

Written by Ondra
Updated this week

How long will it take for you to receive payments sent via bank transfer?

Written by Ondra
Updated this week

Do you ship goods with cash on delivery?

Written by Ondra
Updated this week

Is my payment in advance safe?

Written by Ondra
Updated this week

Can I change the payment method with an already created order?

Written by Ondra
Updated this week

How can I pay for my order?

Written by Ondra
Updated this week

The description says the product has men's sizing, can I buy the shoes if I'm a woman?

Written by Ondra
Updated this week

Which size chart is used for children's shoes?

Written by Ondra
Updated this week

Why can I not see my order on the account I have just created?

Written by Ondra
Updated this week

Can I place an order without having an account?

Written by Marcela Kottešová
Updated this week

I can not sign into my account, why?

Written by Ondra
Updated this week

Can I pick goods at a higher value in return for a claim? How is the difference in total amount handled?

Written by Ondra
Updated this week

I received damaged goods, how do I proceed now?

Written by Ondra
Updated this week

How long will it take for my money to be refunded after I return the goods?

Written by Ondra
Updated this week

Can I bring the goods for a claim / refund personally to your store in Prague, Bratislava, Bucharest, and Budapest?

Written by Ondra
Updated this week

Do I need to send the goods back to Prague?

Written by Ondra
Updated this week

How do I return goods for a claim?

Written by Ondra
Updated this week

How do I exchange goods?

Written by Ondra
Updated this week

NIKE sizing

Written by Ondra
Updated this week

FILLING PIECES sizing

Written by Wenn Pham
Updated this week

VANS sizing

Written by Wenn Pham
Updated this week