My size is sold out, what should I do?

Written by Ondra
Updated over a week ago

My size is not available online, what should I do?

Written by Ondra
Updated over a week ago

When will I receive the goods?

Written by Ondra
Updated over a week ago

How do I cancel an order?

Written by Ondra
Updated over a week ago

How do I return goods I do not like?

Written by Ondra
Updated over a week ago

How do I proceed with faulty goods?

Written by Ondra
Updated over a week ago

How do I change the size?

Written by Ondra
Updated over a week ago

I ordered 37.5. Why do I have 8.5 in my confirmation?

Written by Ondra
Updated over a week ago

Do you offer Free Shipping?

Written by Ondra
Updated over a week ago

When will you send my order?

Written by Ondra
Updated over a week ago

How can I change the carrier?

Written by Ondra
Updated over a week ago

When will my package arrive?

Written by Ondra
Updated over a week ago

How do I find the parcel tracking number?

Written by Ondra
Updated over a week ago

I do not have time to pick up my order in-store within the reservation period, what should I do?

Written by Ondra
Updated over a week ago

My shipment was not delivered yet, what should I do?

Written by Ondra
Updated over a week ago

Is my payment in advance safe?

Written by Ondra
Updated over a week ago

How can I order the goods on the website?

Written by Ondra
Updated over a week ago

How long will it take for you to receive payments sent via bank transfer?

Written by Ondra
Updated over a week ago

Do you ship goods with cash on delivery?

Written by Ondra
Updated over a week ago

Can I change the payment method with an already created order?

Written by Ondra
Updated over a week ago

How can I pay for my order?

Written by Ondra
Updated over a week ago

The description says the sizing is based on men's size chart, can I buy the shoes if I am a woman?

Written by Ondra
Updated over a week ago

Which size chart is used for children's shoes?

Written by Ondra
Updated over a week ago

Why can I not see my order on the account I have just created?

Written by Ondra
Updated over a week ago

Can I order without registering with an account?

Written by Marcela Kottešová
Updated over a week ago

Can I order without registration?

Written by Ondra
Updated over a week ago

I can not sign into my account, why?

Written by Ondra
Updated over a week ago

Can I pick goods at a higher value in return for a claim / exchange? How is the difference in total amount handled?

Written by Ondra
Updated over a week ago

I received damaged goods, how do I proceed now?

Written by Ondra
Updated over a week ago

How long will it take for my money to be refunded if I return the goods?

Written by Ondra
Updated over a week ago

Can I bring the goods for a claim / refund / exchange personally to your store in Prague, Bratislava and Budapest?

Written by Ondra
Updated over a week ago

Do I need to send you the goods back to Prague?

Written by Ondra
Updated over a week ago

I want to claim the purchased goods, what is the procedure?

Written by Ondra
Updated over a week ago

How do I exchange the goods?

Written by Ondra
Updated over a week ago