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38 articles in this collection
Written by
Marcela Kottešová,
Ondra,
and
Wenn Pham
TOP questions
UK delivery - COVID-19 & BREXIT
delivery
Written by
Wenn Pham
Updated over a week ago
I ordered 37.5. Why do I have 8.5 in my confirmation?
Written by
Ondra
Updated over a week ago
How do I cancel an order?
Written by
Ondra
Updated over a week ago
My size is sold out, what should I do?
Written by
Ondra
Updated over a week ago
How do I return goods I do not like?
Written by
Ondra
Updated over a week ago
How long does a refund take?
Written by
Wenn Pham
Updated over a week ago
How do I proceed with faulty goods?
Written by
Ondra
Updated over a week ago
Shipping and delivery
Global shipping disclaimer
Shipping
Written by
Wenn Pham
Updated over a week ago
DHL, UPS x liquids
Liquids
Written by
Wenn Pham
Updated over a week ago
Canada postal fees
Shipping
Written by
Wenn Pham
Updated over a week ago
Do you offer free shipping?
Written by
Ondra
Updated over a week ago
When will you send my order?
Written by
Ondra
Updated over a week ago
How can I change the carrier?
Written by
Ondra
Updated over a week ago
When will my package arrive?
Written by
Ondra
Updated over a week ago
How do I find the parcel tracking number?
Written by
Ondra
Updated over a week ago
I do not have time to pick up my order in-store within the reservation period, what should I do?
Written by
Ondra
Updated over a week ago
My shipment was not delivered yet, what should I do?
Written by
Ondra
Updated over a week ago
Payment
How can I order the goods from the website?
Written by
Ondra
Updated over a week ago
How long will it take for you to receive payments sent via bank transfer?
Written by
Ondra
Updated over a week ago
Do you ship goods with cash on delivery?
Written by
Ondra
Updated over a week ago
Is my payment in advance safe?
Written by
Ondra
Updated over a week ago
Can I change the payment method with an already created order?
Written by
Ondra
Updated over a week ago
How can I pay for my order?
Written by
Ondra
Updated over a week ago
Product questions
The description says the product has men's sizing, can I buy the shoes if I'm a woman?
Written by
Ondra
Updated over a week ago
Which size chart is used for children's shoes?
Written by
Ondra
Updated over a week ago
Order questions
Why can I not see my order on the account I have just created?
Written by
Ondra
Updated over a week ago
Can I place an order without having an account?
Written by
Marcela Kottešová
Updated over a week ago
I can not sign into my account, why?
Written by
Ondra
Updated over a week ago
Claims, exchanges, returns
Can I pick goods at a higher value in return for a claim? How is the difference in total amount handled?
Written by
Ondra
Updated over a week ago
I received damaged goods, how do I proceed now?
Written by
Ondra
Updated over a week ago
How long will it take for my money to be refunded after I return the goods?
Written by
Ondra
Updated over a week ago
Can I bring the goods for a claim / refund personally to your store in Prague, Bratislava, Bucharest, and Budapest?
Written by
Ondra
Updated over a week ago
Do I need to send the goods back to Prague?
Written by
Ondra
Updated over a week ago
How do I return goods for a claim?
Written by
Ondra
Updated over a week ago
How do I exchange goods?
Written by
Ondra
Updated over a week ago
Sizing
NIKE sizing
Written by
Ondra
Updated over a week ago
FILLING PIECES sizing
Written by
Wenn Pham
Updated over a week ago
VANS sizing
Written by
Wenn Pham
Updated over a week ago