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UK delivery - COVID-19 & BREXIT

delivery

Written by Wenn Pham
Updated over a week ago

I ordered 37.5. Why do I have 8.5 in my confirmation?

Written by Ondra
Updated over a week ago

How do I cancel an order?

Written by Ondra
Updated over a week ago

My size is sold out, what should I do?

Written by Ondra
Updated over a week ago

How do I return goods I do not like?

Written by Ondra
Updated over a week ago

How do I change the size?

Written by Ondra
Updated over a week ago

How long does a refund take?

Written by Wenn Pham
Updated over a week ago

How do I proceed with faulty goods?

Written by Ondra
Updated over a week ago

Global shipping disclaimer

Shipping

Written by Wenn Pham
Updated over a week ago

DHL, UPS x liquids

Liquids

Written by Wenn Pham
Updated over a week ago

Canada postal fees

Shipping

Written by Wenn Pham
Updated over a week ago

Do you offer free shipping?

Written by Ondra
Updated over a week ago

When will you send my order?

Written by Ondra
Updated over a week ago

How can I change the carrier?

Written by Ondra
Updated over a week ago

When will my package arrive?

Written by Ondra
Updated over a week ago

How do I find the parcel tracking number?

Written by Ondra
Updated over a week ago

I do not have time to pick up my order in-store within the reservation period, what should I do?

Written by Ondra
Updated over a week ago

My shipment was not delivered yet, what should I do?

Written by Ondra
Updated over a week ago

How can I order the goods from the website?

Written by Ondra
Updated over a week ago

How long will it take for you to receive payments sent via bank transfer?

Written by Ondra
Updated over a week ago

Do you ship goods with cash on delivery?

Written by Ondra
Updated over a week ago

Is my payment in advance safe?

Written by Ondra
Updated over a week ago

Can I change the payment method with an already created order?

Written by Ondra
Updated over a week ago

How can I pay for my order?

Written by Ondra
Updated over a week ago

The description says the product has men's sizing, can I buy the shoes if I'm a woman?

Written by Ondra
Updated over a week ago

Which size chart is used for children's shoes?

Written by Ondra
Updated over a week ago

Why can I not see my order on the account I have just created?

Written by Ondra
Updated over a week ago

Can I place an order without having an account?

Written by Marcela Kottešová
Updated over a week ago

I can not sign into my account, why?

Written by Ondra
Updated over a week ago

Can I pick goods at a higher value in return for a claim? How is the difference in total amount handled?

Written by Ondra
Updated over a week ago

I received damaged goods, how do I proceed now?

Written by Ondra
Updated over a week ago

How long will it take for my money to be refunded after I return the goods?

Written by Ondra
Updated over a week ago

Can I bring the goods for a claim / refund personally to your store in Prague, Bratislava, Bucharest, and Budapest?

Written by Ondra
Updated over a week ago

Do I need to send the goods back to Prague?

Written by Ondra
Updated over a week ago

How do I return goods for a claim?

Written by Ondra
Updated over a week ago

How do I exchange goods?

Written by Ondra
Updated over a week ago

NIKE sizing

Written by Ondra
Updated over a week ago

FILLING PIECES sizing

Written by Wenn Pham
Updated over a week ago

VANS sizing

Written by Wenn Pham
Updated over a week ago