What are student emails?
Many creators spend hours designing their sales pages, product thumbnails, and descriptions, but many forget the off-platform activities. Throughout each member's experience on your platform, they'll receive one or more automated emails on behalf of your platform.
These emails can be solely transactional, such as the Password Reset email sent to those who click the "I forgot my password" button. But, you can also enable a Welcome Email, that is sent out to each of your members right after they've signed up for your platform.
You can customize these emails, either through clear text (MJML) or in HTML. Depending on if you'd like something simple, with clear text, or if you'd like to add visual elements, you can pick between the two options.
How can I customize the emails?
You can customize the emails by going to the Student Emails page found in the settings menu. Once on the page, you'll see a list of all the emails available, with buttons to enable (for the emails that can be disabled/enabled) as well as an "Edit email" button.
All of the emails listed have standard content added to them by Forento. This means that customization is not a requirement, but rather an option for creators who want to design a brand-specific user experience for members and customers.
When editing, you can choose either to edit in clear text with MJML or add custom HTML code. Depending on what you want to set up, both of these options are viable. The MJML editor allows you to easily add text based on the pre-determined MJML layout.
If you want to add solely text-based content and are not too worried about changing the layout, buttons, spacing, and other details - MJML is the fastest option. If you'd like to design something visual, HTML is the way to go.
Without any HTML experience, I was able to craft a visually appealing and compelling email through ChatGPT. I entered some text I had written for the default clear-text editor, and asked GPT to convert it into a visually appealing HTML email. I pasted the HTML code into Forento and swapped out a few placeholder links and the screenshot below is the result //Adrian at Forento
Adding a custom email address
The email address from which your platform emails are sent will be a standard, Forento address unless you connect a custom email address.
The "Adrian's Demo Platform" section displays the name of your platform, which can be changed on the Customize Platform page. Whereas the email address is a no-reply, Forento provided the address.
If you'd like to connect a custom email address, you can do so at the bottom of this page. The menu shown in the image below will pop up, where you'll be asked to enter details from your email provider.
