Sometimes, to help us track down the cause of an issue and troubleshoot, it is helpful to send over a console log. Here's how:
Right-click on the page where the problem appears, and select InspectElement or Inspect in Chrome.
(Note: To open the console in Safari, you may first have to enable the “Show Develop menu in menu bar” setting in the Advanced section of Safari’s preferences - see here.)
In the new window that appears, click the Console tab.
With the Console tab open, refresh the page within your browser, and then attempt to reproduce the issue you are experiencing.
Once the issue occurs, take a screenshot of the entire screen (including the console tab) and attach it to your message to our support team.
Search the Help Center to find answers or, if you're still having trouble, contact us.