If your payment failed, and you did not receive a specific error on the checkout form, we recommend first contacting your bank or card provider.
Check with your bank or card provider. A blocked charge is the most common reason for payment issues. Please also confirm that your card has not expired and that you have sufficient funds to cover the purchase.
If your bank confirms they are not blocking the charge and your card details are correct, please try updating your payment method in your account settings with a new, valid card.
If the issue persists after trying a different card, please contact our support team for further assistance.
Please note that Visa Gift Cards and other kinds of pre-paid gift cards are not supported; you must use a valid credit or debit card from a financial institution to purchase.
Search the Help Center to find answers or, if you're still having trouble, contact us.