Throughout this document mysite, mysite.format.com and yourdomain.com are EXAMPLES ONLY you will replace these with your own unique Format address and custom domain name.
Format Domain Settings
From your left sidebar navigate to 'Settings'
Click 'Domain and Email'
Scroll dow to Format Address
Enter your unique website domain name this is known as your Format address
The Website Domain will show your Format address
Click 'Connect Your Domain' enter your existing registered domain name (replace yourdomain.com with your actual custom domain name)
'Save Changes'
Sign in to 123-reg.co.uk
Sign in to 123-reg.co.uk
Under 'Domain Names' select your domain name.
Click 'Web forwarding'
Web Forwarding
Click 'Add +'
Stay in the tab Permanent forwarding (301 redirect)
Forward to 'http://www.' followed by your domain name
Tap 'Confirm'
The Web Forwarding as been added.
Click 'Back'
Manage DNS
Under Advanced Domain Settings click 'Manage DNS'
Advanced DNS
Select the 'Advanced DNS' tab
Under Website Settings (A Records) click 'Change'
Confirm the @ A Record
Confirm that the @ A record is pointing to IP address 94.136.40.82
(If there is a different value here you may not be on default nameservers and your connection will not work. If you are not sure how to set your nameservers to default nameservers you can send us a Domain Help Request from this link – you need to be logged in for the link to work).
Delete the www A Record
Delete the www A Record
Add a CNAME Record
Add a CNAME record using the blank fields near the bottom:
Hostname: www
Select: CNAME
Destination CNAME: mysite.format.com (replace mysite with your unique Format Address)
Click 'Add'
CNAME Record Added
The CNAME record has been added.
You can log out of your 123-Reg.co.uk account.
Check Your Domain Connection
Changes to your registrar's site are not instant! They can take up to 48 hours to take full effect (however, it usually takes a few hours).
It's best to check your connection after one day.
You will know that your domain connection is working when you enter yourdomain.com and your Format site loads with https://www.yourdomain.com in the address bar.
Be sure to check that www comes up in the address bar.
Still have questions? Reach us on our live chat or email us at info@format.com We’re here to help!