If you need help, please reach out to us via the Copilot Chat Widget (the bubble at the bottom right of your screen). Our Product Support teams operate an on-call service between Saturday 4am (UK) / 11pm (EST) to Monday 3.30am (UK) / 10:30PM (EST). During these hours we will respond to all inquiries via the chat bubble.
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If you have an urgent issue during the weekend please create a ticket with a detailed explanation of your issue via the Global Support Portal and then contact the team by emailing [productsupport.escalation@condenast.com] with the ticket number. This mailbox is linked to a paging system that will immediately alert the team on call who will respond to your issue.
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If you are unable to login to Copilot and access the chat widget please contact us via Email, Phone or Global Support Live Chat:

Submit a help support ticket or Live Chat: https://support.condenastint.com/

Email: support@condenastint.com

Global Support Line: 212-286-4646

Our general team email is copilot@condenast.com. Use this when all else fails and you still need help.