If you need help, please reach out to us via the Copilot Chat Widget (the bubble at the bottom right of your screen). Our Product Support teams operate an on-call service between Saturday 4am (UK) / 11pm (EST) to Monday 3.30am (UK) / 10:30PM (EST). During these hours we will respond to all inquiries via the chat bubble.
If you have an urgent issue during the weekend please create a ticket with a detailed explanation of your issue via the Global Support Portal and then contact the team by emailing [productsupport.escalation@condenast.com] with the ticket number. This mailbox is linked to a paging system that will immediately alert the team on call who will respond to your issue.
If you are unable to login to Copilot and access the chat widget please contact us via Email, Phone or Global Support Live Chat:
Submit a help support ticket or Live Chat: https://support.condenastint.com/
Email: support@condenastint.com
Global Support Line: 212-286-4646
Our general team email is copilot-support@condenast.com. Use this when all else fails and you still need help.