If you have forgotten your password, follow these steps to set a new one:

1. Click Sign In

2. Click Forgotten Password?

3. Enter your email address in the box below

4. We will confirm that we have sent a password reset email to your email address

If you don't receive the email within 10 minutes, please ensure the correct email address was used. Please remember to check your spam or junk folder.

5. Click the Reset Password button in the email

6. You will now be asked to set a new password and confirm it. Your password needs to be at least eight characters long and must include one uppercase letter, a number and a special character.

7. Once confirmed, you will now be able to log in with your email address and new password

Please contact us at: webaccountsupport@forsythbarr.co.nz, if you are having trouble resetting your password.