We will never ask for your username or password.

If your profile is inactive for more than 10 minutes you will automatically be logged out.

You will receive a confirmation via email when you make changes to your profile.

We encourage you to consider the following to help ensure the safety of your Forsyth Barr account.

  • Keep your password safe. Do not share your password with anyone, ever. Do not write it down or save your password details on a shared or public computer. Refrain from using the same password across all systems you log-in to.

  • Set a strong password and update it regularly. Industry experts suggest passwords should be more than 8 characters long and consist of a mixture of upper and lower case letters and at least one non-letter character. It is also suggested that you change passwords regularly - at least every 30 days. Don't choose a password that is easily identified with you (for example, your date of birth, phone number or any part of your name). 

  • Install anti-virus software. Keep your computer and devices up-to-date and run regular checks.

  • Keep your computer and web browser up-to-date.

  • Log-out when you have finished using your Forsyth Barr account. Take extra care to do this if you are using a shared or public computer.

  • Be aware of phishing emails or spam phone calls. (See below for more about phishing.) 

What is phishing?

Phishing is when scammers pretend to be trusted brands to trick people into giving out their personal information. 

Two of the more common phishing tactics are sending authentic-looking emails or impersonating companies via phone calls. Phishing emails often create a sense of urgency and prompt you to click a website link, which may ask you to enter sensitive information or will download a virus to your computer.

Think you have received a phishing email?

If you are in any doubt about the authenticity of a communication you have received from Forsyth Barr, please contact your Investment Adviser.

If you are suspicious of an email

  • don’t open any attachments or click any links within it

  • check the email address it was sent from, as phishing emails often impersonate the display name

  • check where the links lead by hovering your mouse over them (if viewing on desktop). If the URL shown when you hover over the link looks suspicious then treat the email as a phishing email

  • don’t reply to the email

  • forward us a copy of the email then delete it

Remember to use the 'Secure' feature of our website when viewing your account information.

 

If you think you have given out your personal details or have any concerns about your Forsyth Barr account, we suggest changing your password and contacting us immediately. 

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