To log in to your client web account you will need to go through our one-time only verification process.

This process is to verify your account with our new system using our new security processes.

If you encounter any issues not outlined below please contact us at

Possible issues: 

  • You did not receive the verification email. Please check that this email from has not gone directly to your Spam, Junk or Promotions folder. If you no longer use the email that this verification was sent to you will need to contact your Investment Adviser or let us know here.

  • You have forgotten your username and/or password. This will be the exact same email and password that you normally use to log in to the secure Forsyth Barr website. If you have forgotten your password you can reset it. If you are unsure what your username email is please contact your Investment Adviser or let us know here.

  • You have entered a password wrong too many times. You have a limited amount of attempts to create a new password and log in. If you go over the amount of failed attempts allowed you will have to wait 5 minutes until you can try again. We recommend refreshing the page or re-clicking the link in your verification email.

  • The link has expired in the email. For best practice security the "confirm email" button expires after 90 days of it being sent. To resend the email please go through the initial login process again, you can find out how to do that here.

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