How to reset your new email address via the mobile app

Once your email address has been updated with our Client Services team, you will need to reset your new email address in the mobile app.

1. Tap Options

2. Then tap Use different login

3. Enter your email address and password then tap Log in

4. Enter a PIN

5. Confirm your PIN

6. To confirm that your new email address has been updated, tap Profile then User details

7. Your new email address will be displayed in the email address field

Please contact us at: webaccountsupport@forsythbarr.co.nz if you are experiencing issues or need further assistance.