Navigate to the Operations tab, then select the Dispatch icon.
Choose the Date you would like to view. The filters can be used to narrow down the trips that will appear in the grid. Status, Account, Assignment, Provider, Route, Mode and Zone are all filter options.
Click Refresh to load trips with the selected filters into the grid. 2.1. Ensure that the "Ready (Confirmed)" (R) and "Dispatched" (D) columns are visible by clicking on the "View" option in the Dispatch screen. This step ensures that you can access these columns for managing trips.
Select which driver and vehicle will be assigned to a trip by clicking the drop-down menu in the Assignments column. If a driver's name is not visible, an assignment for the day will need to be created for them in the Assignments window.
Once an Assignment has been selected, the driver’s name and vehicle will be displayed in the Assignment column.
You can dispatch a trip by placing a checkmark in the Dispatch (D) column after a driver has been assigned. Please contact Support if you would like this column to auto-check when an Assignment is selected for the trip. 5.2. If the Confirm/Dispatch option is enabled, trips will not appear in the Driver App until they are confirmed using the phone-icon control on the Dispatch screen. This ensures that trips are properly confirmed before being dispatched. 5.1. To dispatch multiple trips at once, use the bulk marking feature: click the checkbox at the top of the "D" column, hold the Shift key, scroll to the last trip you want to include, and click it while still holding Shift. This will select all trips between the first and last selected, allowing you to apply the checkbox state in bulk.
The Dispatch Dashboard can be added to the Dispatch screen by selecting it from the Mode drop-down. This will give you an overview of your Available and Busy drivers.
The driver will show as Busy with a Pending (D) Status if a trip has been dispatched to the driver. The D signifies that the driver has been dispatched.
Right click on a PU Address or DO Address in Dispatch and select View on Map to display the driver and vehicle location in the Tracker.
