How do MAS rate updates work in RoutingBox, and how can I manage them?
MAS rate updates in RoutingBox are managed through an integration that automatically syncs rates for eligible trips. However, not all trips are updated automatically, and manual adjustments may be required in certain cases. Below is a detailed guide to understanding and managing MAS rate updates in RoutingBox.
Automatic Updates: Conditions and Limitations
RoutingBox automatically applies MAS rate updates to trips that are not in progress or in a finalized status. However, trips in the following statuses will not update automatically and require manual adjustments:
Cancelled
No show
Completed
Any status from en route to dropoff and beyond, including in-progress legs
For example, if a leg of a trip is in progress, the rate for that leg will not update automatically. Other legs or trips not in these statuses should update when MAS pushes changes and they are imported.
Manual Updates: How to Force Rate Changes
If automatic updates have not appeared, you can manually force MAS rate updates using the MAS Direct Connection import. Follow these steps:
Open the MAS Direct Connection import in RoutingBox.
Review and approve each change by clicking through the blue bubbles.
Import all changes to apply the updated rates.
Verifying Rate Updates
To confirm that MAS rate updates have been applied:
Check the notification bell in the upper-right corner of RoutingBox for recent changes.
Review the audit trail on affected trips. The audit trail will indicate if MAS has updated the rate for a trip.
Summary
MAS rate updates in RoutingBox are designed to streamline trip management, but understanding the conditions for automatic updates and knowing how to manually adjust or verify rates is essential. By following the steps outlined above, you can ensure that your trips reflect the correct rates and address any discrepancies efficiently.