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Customising the Information Request with New Questions

Learn how to tailor your information request to suit your organisation's needs

Aafia Raheem avatar
Written by Aafia Raheem
Updated over a year ago

At FranchiseLab, we understand that each franchisor has unique needs and preferences when assessing potential franchisees. To aid in this process, our FranchiseLab Recruiter platform offers the capability to personalize the Information Request (IR) you send to candidates. This feature enables you to ask tailored questions, ensuring you gather all the necessary information to make informed decisions about your prospective franchisees.

Using custom questions in the Information Request requires a Professional or Enterprise Plan. You can contact us to find out more about our plans.

Accessing Custom Questions

  1. Sign in as an Admin User: Use your administrative credentials to log into the platform.

  2. Navigate to IR Settings: Click on the settings (cog icon) in the dashboard. Proceed to 'Configuration' and select 'IR Settings'.

  3. Open Custom Questions Tab: Within the IR Settings, you’ll find the tab for 'Custom Questions'.

Adding Custom Questions

  1. Click on the “Add Question” button to initiate a new entry.

  2. In the new question form, select the destination section for your question from the drop-down menu.

  3. Enter the text of your question in the "Question" field.

  4. (Optional) Provide a description in the "Description" field to offer further clarification or context to the candidate.

  5. Ensure the “Mandatory” toggle is switched on if you require candidates to answer the question.

Managing Questions

  • Reordering Questions: Click and hold on the left side of a question, then drag it to your desired order. Release to set its new position.

  • Number of Questions: You can add and manage up to 20 custom questions, providing comprehensive insights into your candidates.

  • Visibility in Reports: Each section with additional questions will feature a sub-section titled "Other questions" in both the questionnaire and the report, summarizing the responses.

Important Notes

  • Adjustments to custom questions will only affect new Information Requests. It is advisable to finalize your questions before sending out the IR to ensure consistency in the responses you collect.


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