1. How many items will the bot get for me?

We aim to order you at least 10 items per month, though there is an element of randomness involved. While the bot might not secure items every night—especially during slow periods—over the course of a month, you should receive enough items to make your subscription worthwhile.

2. How will I know if the bot got an item for me?

You will receive an email from Amazon confirming that an order has been placed. Additionally, you can view the order in your Amazon account under the “Orders” section. There is also a "Your Checkouts" section on FreebieFlow which will display the details of your orders.

3. I haven’t received anything in a while from the bot. What should I do?

The availability of items depends on what the bot finds. If other members are receiving items but you aren’t, please contact us with your Amazon email so we can check if the bot has been attempting to secure items for you.

4. What if the bot gets an item I don’t want?

If an unwanted item is ordered, you can cancel the order directly from your Amazon account. If the item has already shipped, you can return it to Amazon for a refund, just like any other purchase. Keep in mind, this item will still count towards your 10 item expectation.

5. The bot cleared my cart—what happened?

As the bot is attempting to checkout items, it will periodically clear your cart. We recommend syncing an account to FreebieFlow that you don't actively use to avoid having your personal cart cleared.

6. How does the bot decide who gets items?

The bot tries to check out for all members simultaneously. However, if stock is limited, some accounts may succeed while others may not.

7. Do I need to have Amazon Prime to use the bot?

Yes, you need an active Amazon Prime membership, along with a default address and payment method, for the bot to successfully check out items on your behalf.

8. Do I need to use a desktop or laptop to access the bot?

No, you can access the bot from your mobile device’s browser. In fact, setting up the bot is often easier on a mobile device than on a desktop.

9. Do I need to do anything to get items from the bot?

No, once your account is set as active, FreebieFlow is running, you can sit back and relax. The bot will handle everything for you.

10. What does the checkout value mean on my dashboard?

The checkout value displayed on your dashboard represents the total retail value of all items the bot has secured for you, not the amount you have paid. It reflects the regular price of the items collected by the bot.

11. I received an email saying my Amazon account was logged in from somewhere else. Should I be concerned?

This is normal and happens because you logged in through the bot. There’s no need to worry.

12. What should I do if I have an issue not listed in the FAQ?

Please contact us through the site’s message button. When reaching out, provide details such as the device you’re using (iPhone, Android, desktop, laptop) and describe what you were doing when the issue occurred. This information helps us replicate and better understand the problem so we can assist you more effectively.

13. If I upgrade my subscription in the middle of the month, is the price prorated?

Yes, if you upgrade your subscription mid-month, the cost is prorated accordingly.

We hope this FAQ answers your questions. If you have any further concerns or need assistance, our support team is here to help!