Our Support Team tries to have all Offer Support tickets resolved in 1 - 5 days. If you have already submitted an Offer Support ticket , you can check the status of your ticket in the "Your Offer Tickets" tab of your Freecash Profile.
We receive these offers from an offer provider, e.g. a game studio. Offers marked as "Freecash" are not created by Freecash, but we are in touch with the provider. We rely on the information you provide in the ticket including the notes and screenshots. We have to cross reference your supporting evidence against the data we receive from the offer provider.
Sometimes there is not enough evidence to approve tickets. Some examples of why that may be are below:
Technical problems with tracking
Unusual activity within the provider's app
Unusual activity on Freecash
When this happens we must decline your ticket. Please note that the reasons mentioned above are just a few examples of the reasons why we may decline your ticket.
Offer Support Ticket Status
In Progress
The Reward status will show “In Progress” and the Support ticket will show “Awaiting Support”.
When the ticket has been worked you will receive a notification in your Freecash Profile.
Declined
The Reward status will show “Completed” and the Support ticket will show “Declined by support”.
When we decline tickets it's because we don't have enough evidence to accept your ticket. This can be true even if you send us screenshots.
Rewards can only be accepted in compliance with our Terms of Services if Freecash and/or our Offer Partners are able to properly validate your achievements.
Accepted
The Reward status will show “Completed” and the Support ticket will show “Accepted by support”.
Your reward will have been granted.
Sometimes, it takes an unusual amount of time for the offer provider to send us updates about the reward. This is why you can only create a ticket after 3 days. An already declined ticket can also be retroactively approved if there is new information by the offer provider.