To contact Torox regarding an on-going issue with a specific offer, go to this link https://torox.io/faq-missing-your-reward/ and scroll down to the contact form. Select "I'm a user" and fill out all of the relevant information.

Include all relevant details such as what website you came from (Freecash), your Freecash ID, the offer you took part in, the value of the offers missing and links to screenshots that show you have completed the offers, including any identifying information in the game such as userid numbers (Usually found in the games settings)
​
You can find your Freecash ID to supply on your profile > settings.